We are currently looking for a Head Host to join our reception team in Holborn Dining Room restaurant at Rosewood London. Our Head Host is entrusted with ensuring our guests dining experience is a unique and memorable experience by creating a lasting first impression. This role offers a schedule of 45 hours spread over 5 working days.
- Managing the reception team and develop their knowledge, skills, and service to ensure consistent quality of service.
- Ensuring the team is manned appropriately taking into account business forecast and guest expectations.
- Ensuring that the reception is operated in line with minimal cost while delivering on the brand promise.
- Delivering all aspects of the guest experience in the reception area according to Rosewood standards.
- Having the ability to multi-task and delegate effectively to a team of associates.
- A good understanding of leading and developing people effectively.
- Being organised and proactive in managing your tasks in a high pressure environment.
- Possessing a passion for guest service and taking ownership of the guest experience.
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan