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Value Stream Owner – Attracting Patients & Partners


Value Stream Owner-Attracting Patients and Partners| Permanent|FT| Remote| Competitive Salary + Benefits

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery.

We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.


As a Value Stream Owner at Spire Healthcare, you will be a pivotal leader in driving benefit delivery, operational excellence, and transformational change across the organisation. You will lead one or more value streams, focusing on maximizing customer and business value while fostering an agile, efficient, and sustainable operating and business model. This leadership role involves managing end-to-end product and/or service delivery, ensuring high-quality outcomes that delight our colleagues and provide exceptional outcomes for our patients.

The attracting patients and partners Value Stream Owner role includes customer relationship management, core marketing activities, consultant engagement, payer and partner management.

Key Responsibilities:

  • Lead and be accountable for your value stream's vision and strategy, steering the initiatives within your value stream from inception to benefits realisation to deliver Spire Healthcare’s strategic goals and OKRs.
  • Be accountable for realising the benefits and outcomes set for your value stream, through managing the scope, managing the constraints, and delivering the benefits of all initiatives within your value stream.
  • Coordinate with the SMO to report on value stream progress and benefits realization, contributing to the delivery of strategic OKRs. 
  • Represent your value stream in governance forums, PI Planning, and Quarterly Business Review (QBR) sessions, ensuring alignment and accountability.
  • Take charge of defining, delivering, implementing, and continuously improving products or services within your value stream for optimal benefit realization
  • Collaboratively develop the value stream roadmap, incorporating insights from stakeholders, the CDIO / Director of Products, and the SMO.
  • Manage incoming demand effectively, prioritizing work to align with stakeholder expectations and value stream capacity
  • Forecast and manage resource capacity to align with value stream demands, facilitating cross-functional resourcing and recruitment as needed.
  • Lead the transition to an aligned way of delivery, advocating best practices like Lean, Agile, Kanban, and DevOps to enhance value stream effectiveness.
  • Drive efforts to increase efficiency and value, reducing waste and focusing on evidence-based improvements that enhance customer and business value.
  • Champion an iterative build-measure-learn approach to foster product innovation and strategic investment realization.
  • Ensure comprehensive stakeholder involvement, from hospitals to suppliers, fostering an inclusive and informed journey. 
  • Proactively communicate with all Spire Healthcare colleagues to ensure transparency about value stream progress, plans, and changes. 
  • Maintain strong communication with suppliers and customers, managing expectations and integrating their needs and constraints.
  • Establish a supportive and open culture within your value stream, working closely with the Enablement Team to encourage positive ways of working, behaviour, and mindset shift
  • Assist in staff development and hiring within your value stream, aligning skills with demand and promoting decentralized decision-making to empower team members
  • Implement and maintain systems for measuring value, including establishing metrics for business agility, customer satisfaction, and employee engagement.
  • Facilitate continuous improvement through regular reviews and the sharing of lessons learned, supporting Communities of Practice across value streams.
  • Key Requirements:

  • Experience in working in and leading value streams alongside a Strategic Management Office or equivalent.
  • Demonstrable experience in delivering strategic initiatives using an outcomes-based approach, such as Objectives and Key Results (OKRs).
  • Demonstrable experience with value stream analysis techniques to identify bottlenecks, root causes, dependencies, and setting OKRs to resolve these issues.
  • Experience with a variety of delivery methodologies, covering both iterative (., Agile) and sequential (., Waterfall) approaches.
  • Demonstrable experience in fostering decentralized work and decision-making, showcasing improvements in the flow of value for teams in alignment with strong employee engagement and satisfaction.
  • Significant experience working in the healthcare setting, providing services to hospitals
  • Experience working with both internal and external healthcare regulatory constraints and processes, including familiarity with industry legal or regulatory guidelines
  • Experienced relationship manager with senior stakeholders across the organization
  • Experience in building, nurturing, and leading teams, including the ability to motivate complex cross-functional teams effectively
  • Proven track record of managing significant budgets and delivering substantial benefits, illustrating financial acumen and the ability to achieve financial goals.
  • Benefits:

    We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
  • Free wellness screening
  • Private medical insurance
  • Life assurance
  • Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

    We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

    For us, it's more than just treating patients; it's about looking after people.


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