Research and Insight Analyst – Healthwatch England Job in United Kingdom Recruiting by Care Quality Commission

Grade E:  £24,244 per annum National Framework) or £29,646 (London Framework – if you areLondon office based or homebased and live within the boundary of the M25) –There is also an additional homeworking allowance of £553 per annum for thoseworking from home.

Location:  Londonoffice or flexible home based

Contracted Hours:  Full-time 37 hours per week (compressed hours may be considered)

Contract Type:  12 month fixed term/secondment opportunity

Closing date:  Monday 29th April 2024 at

Potential Interview date: Tuesday 14th and Thursday 16th May

For an informal discussion or further information about this role, please Sue Edwards - Research and Insight Manager at

This role is NOT open to applicationsfrom those who will require sponsorship under the points-based system. Shouldyou apply for this role and be found to require sponsorship, your applicationwill be rejected, and any provisional offer of employment withdrawn.

Helpus improve health and care

We are theindependent champion for people who use health and social care services. We’rehere to find out what matters to people and help make sure their views shapethe support they need. Our sole purpose is to help make care better for people.

We have anambitious vision to ensure that health and care works for everyone. Using thepower of people’s stories, we aim to help improve how services are run now andin the future.

To help usdo this, we are looking for an exceptional Research and Insight Analyst who wants to use their skills to make adifference.

Join oursmall but dynamic team and in return you’ll get to enjoy a great place to work,with excellent benefits.

Let us tell you about the role:

Asour Research and Insight Analyst, you will play a key role in helping todeliver this goal by:

●Analysing insight from local Healthwatch to identify themes
●Undertaking straightforward primary research projects to influence service and system change as part of a project team
●Assisting our network to undertake high quality research and engagement with people to understand what matters most to them.
●Assisting Healthwatch England colleagues undertake straightforward business insight projects

What we can offer you... 
Your health and wellbeing are important to us and are supported through our benefits scheme 
- 27 days’ annual leave, rising with service to days, plus 8 Bank Holidays 
- NHS pension scheme, with around a 14% employer contribution 
- Free employee assistance service 24 hours a day 
- Discounts to supermarkets, high street stores, electronics and fleet cars 
- Discounted gym vouchers 
- Cycle to work scheme 
- Internal reward scheme where you could earn yourself a voucher or two! 
- Equipment for homeworking 

We want to make working for Healthwatch England a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. 

We want to support you to succeed and be your very best with opportunities for training and development; along with the support of experienced managers and mentors. 

Accountabilities:

The main functions the post holderwill undertake are:

Receiving information from theHealthwatch network, cleaning and cataloguing the data

Beinginvolved in horizon scanning activities to help identify and maximiseopportunities for sharing Healthwatch insight and influencing health and socialcare decision makers.

Identifyingand escalating any health and care issues based on agreed prioritisationcriteria.

Ensuringthat information security requirements are upheld.

Developingand maintaining relationships with information providers and recipients, namelythe local Healthwatch network and Healthwatch England stakeholders.

Analysingand writing up data for insight reports, blogs and briefings

Ensuringthat the right people can access the information they need and that it isdisseminated where appropriate in a timely manner.

Assistingin the development of user requirements for IT systems, specifically supportingthe ongoing development of the digital systems to receive, store and retrieveinsight.

Sustainingand adapting insight systems where relevant and appropriate.

Supportingthe delivery of straightforward policy research and business insight work.Working with/ alongside Healthwatch

England and Network colleagues you willdevelop methodologies, promote research and analyse the results.

Assistproject teams with more complex policy research and business insight work whereappropriate. Contributing to backgroundresearch and production of data visualisations of the results, with supportfrom project leads.

Providingadvice and support to local Healthwatch on how to undertake research via theHealthwatch England Research Helpdesk and research clinics

Organisingnetwork meetings, including advertising meetings, arranging speakers, drawingup agendas and taking minutes.

Assistingwith developing and delivering webinars to the network.

Providingadministration and coordination for the Research and Insight Team facilitating travel, arranging meeting and other support activities.

Uploadingreports to the National Reports Library and supporting local Healthwatch toupload their own reports to the library.

Arrangingresearch clinics and other activities to support the network.



Specific Skills and Experience
Ability toanalyse quantitative and qualitative data
Ability toplan and undertake primary research involving mixed methods
Ability tothink logically and solve data problems, working through errors to reach aresolution.
Ability toprocess, interpret and present complex information in an easily understoodaccessible format, within tight deadlines.
Excellentattention to detail and a high level of accuracy and consistency in recording,inputting, and coding data.
Ability tomanage confidential information appropriately.
Ability tomanage competing priorities in a fast-paced changing environment, reacting andmake recommendations in response to changing circumstances.
Ademonstrable interest in health and social care policy
Advanceduser capabilities in MS Excel or equivalent program.
Excellentverbal and written communication skills with the ability to communicateeffectively and clearly with colleagues and stakeholders.
Ability to work effectively andcollaboratively with colleagues across an organisation to achieve sharedobjectives 
Commitmentto Healthwatch England’s vision, purpose and approach


HealthwatchEngland Behaviours

Wework creatively for change
Weaim in all we do to enable people who don’t have power over their health, orthe health and care services they use, to have that power. That’s why we valueand seek everyone’s experiences, as well as taking extra care to hear fromthose who find it hardest to have their say. We find creative ways to transformhow we do things, how local Healthwatch do things and how health and social careneeds are identified and met.

Weare clear, confident leaders
Welead boldly and confidently, within our Healthwatch network and in our dealingswith other organisations. We are clear about what to do and say because wefollow our purpose, our strategy and the evidence people share with us. Wespeak plainly, clearly, directly, honestly and constructively.

Weare committed and consistent
Weare ambitious, take pride in our work and have high expectations of ourselves,so we challenge each other, our network leaders and other stakeholders to dothings better every time – and we welcome challenge from all of thesecolleagues. We are reliable and consistent. We follow through on ourcommitments and stick to our strategic objectives to make a real impact, asindividuals and as a team. We operate together as a team, together with ournetwork and together with our partners, sharing insight and resources to makethem go furthest.

Wemake a real difference through our relationships
Weplan and act with a good understanding of our current and future environment,so we can be flexible, seize the right opportunities and make the mostdifference. We connect people and organisations so they can do their part tobring about the changes our vision, purpose and plans are striving for. Welisten actively, so we can develop and nurture dynamic, responsive andrespectful relationships with others, especially our network.

We are committed to being open and transparentaround our processes and we endeavour to offer every candidate the opportunityto perform at their best throughout the recruitment process. We seek to supportcandidates to identify potential challenges and work with them to identify andfacilitate reasonable adjustments as appropriate. Should you require assistanceand/or would like to request a reasonable adjustment at any stage of therecruitment process, please contact a member of the team via email:  

Healthwatch is committed to promoting a fair andinclusive workplace where all our people can flourish and reach their fullpotential. We know diverse teams allow for a more creative and productiveenvironment and therefore encourage applications from everyone regardless of:age, gender/sex, gender identity or expression, religion or belief, disability,ethnicity or sexual orientation.