We are currently looking for a Night Manager to join our Front Office management team at Rosewood London. Our Night Managers are entrusted with managing Reception and Guest Relations operations whilst on shift to ensure a seamless guest experience whilst also being responsible for the overall safety of the hotel in the absence of senior management. This role offers a working schedule of four consecutive nights and followed by four consecutive days off.
Key expectations of this role are
- Acting with a sense of urgency and possessing the knowledge to prioritise tasks effectively and delegate to maximise efficiency within the business.
- Building and managing relationships with guests, associates and stakeholders to ensure an environment that fosters a guest and safety focus throughout the hotel.
- Consistently following and embracing established standards across the department and other areas of responsibility to maintain brand integrity at all times.
- Articulating an in-depth understanding of guest needs and use guest feedback to constantly evolve the quality of service delivered by the front of house team.
- Possessing an in-depth understanding of how to drive all emotional and transactional aspects of the gust experience in a busy luxury hotel.
- Being able to make impactful decisions independently.
- Having a good understanding of how to manage individuals from a variety of departments.
- Having thorough knowledge of the function of property management systems (Opera).
- Competitive holiday allowance which increase with length of service
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities