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Job summary
The Business Operations Unit (BOU) is a front office based operational team responsible for lending to local authorities (PWLB), taking short term deposits from local authorities (DMA Deposit Facility) and for managing various funds on behalf of the Commissioners for the Reduction of the National Debt (CRND). �The role of Junior Client Service Associate is pivotal in supporting the operations of the BOU across the various business functions and in ensuring it meets its operational targets and provide a high quality service to its clients.
The BOU is a small team consisting of 5 members of staff who work closely together to achieve its objectives. �The team is responsible for processing loan and deposit applications from local authorities and acting on instructions received from clients in respect of the funds it manages. �The team deals with high value transactions that have to be processed accurately and in a timely manner as it operates to strict deadlines. �The BOU benefits from strong and collaborative working relationships and have formed a positive team spirit in supporting each other on a daily basis.
Job description
1. � �Operational Processing
- Process and requests ( loan and deposit applications) in accordance with the relevant internal controls and the terms of the facility�
- Process the premature repayment of loans ensuring that the settlement of funds is completed timely
- Respond to all queries received from stakeholders in a timely manner
- Produce reports (and statistics) for internal and external stakeholders (including Senior Management
- Support the wider team in the information and advice given to HMT and DMO Senior Management (and other relevant stakeholders) regarding policy issues
- Prepare materials and help facilitate relevant meetings with internal and external stakeholders
2. � �Stakeholder/Relationship Management
- Liaise with internal and external stakeholders to ensure service requirements are met and to seek and implement process improvements and monitor issues affecting Public Sector finance�
- As required correspond with PWLB and DMADF counterparties to gather market intelligence, share information and maintain an effective working relationship�
3. � �Business Delivery�
- Help maintain and update operational procedures as required
- Ensure arrangements for business continuity for critical business processes are understood and kept up to date
- Continually seek process improvements and manage operational risk whilst working within the business change management framework to initiate and implement change
Person specification
1. � �Experience � at least one year�s relevant financial client service experience � LEAD CRITERIA
2. � �Behaviour Communicating and influencing � ability to collaborate and communicate effectively with a variety of internal and external stakeholders
3. � �Behaviour Managing a quality service� delivery focused with excellent attention to detail
4. � �Technical - Intermediate Microsoft Office skills
5. � �Experience � to identify areas for process improvement, ability to produce detailed and accurate reporting within tight deadlines
Desirable�
1. � �Experience - previous business change experience and knowledge of financial markets
2. � �Technical - A relevant degree and qualification preferred; IOC qualification (IMC preferred)
A sift based on the lead criteria may be held if a large number of applications are received
Candidates � Please note, you will be asked to give evidence in your application of how you meet these criteria.�
Behaviours
We'll assess you against these behaviours during the selection process:
Technical skills
We'll assess you against these technical skills during the selection process:
Benefits
Alongside your salary of �32,000, UK Debt Management Office contributes �8,640 towards you being a member of the Civil Service Defined Benefit Pension scheme.Great News! We've discovered an exciting live job opportunity for a Junior Client Service Associate position in United Kingdom. This job is currently open for hiring/recruiting by UK Civil Service, exclusively for you at UK Jobs. Feel free to download the job details here.
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Yes, we found live job(s) for UK Civil Service in United Kingdom.
Junior Client Service Associate jobs are available in United Kingdom.
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The average salary range for Junior Client Service Associate in United Kingdom varies, but the standard pay scale is rated "Standard" in United Kingdom. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
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Key qualifications for Junior Client Service Associate typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Junior Client Service Associate positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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