Implementation Success Manager Job in United Kingdom Recruiting by Tekion

*Candidates must reside in the United Kingdom or Europe

*Must be fluent in English (Nice to have - French, German or any other European language)

Job Description

This role will be part of ARC implementation projects concurrently across UK through various phases of the implementation project life cycle to ensure timely and successful rollouts.  Candidates for this role need to have an in-depth understanding of both the automotive industry and Retail solutions / Dealer Management systems.  We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully implementing a transformational product. (Automotive Retail specialists in accounting, Digital Retail Integrations, Sales, CRM, Forms, Fixed, Parts, Service experience highly desired)

Roles & Responsibilities

• Engage in multi-site implementations together with Tekion teams, OEM and Dealer group partners
• Initiation and planning phase
  • Collaborate with internal and external teams for Implementation.
  • Coordinate all pre-implementation work and information distribution to teams such as integrations, F&I forms, product managers, Data conversion specialist
  • Engage with Dealer key stakeholders to gather, prepare and confirm the dealer preparedness for Rollout
• Execution and controlling phase
  • Facilitate key stakeholders during the implementation life cycle to successfully deploy our DMS
  • Obtain critical signoffs for Go-live from key dealership staff
  • Manage training and setup items in an organized manner, keeping detailed notes, and effectively passing along notes and action items to our customer transition team
  • Provide DMS training to dealership staff in all departments and having fun while doing it
  • Facilitate communication checkpoints throughout the implementation to ensure dealership stakeholders and internal teams remain on the same page
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Provide post Go-live Support to the dealer staff and improve adaptation and usage
• Closing phase 
  • Obtain Implementation Completion signoffs from authorized dealership managers
  • Hand-off the Dealer to Tekion Support and Partner success team with all prescribed and necessary documentation
  • Ensure all critical issues are resolved and completed with end-user comprehension and satisfaction before being handed off to the Partner success Team
• Guidance to the team of Implementation specialists
  • Provide guidance to the Implementation specialists / Juniors Implementation colleagues
  • Ensure the implementation specialists are trained on products and processes
  • Work together with team in solving implementation challenges, brainstorming new ideas and adapting to changes
• Must successfully complete Tekion certification/training program and display a strong grasp of product and processes for 5 star implementation practices
• Actively participate in upselling dealership clients on new cutting-edge solutions and transformational products

Qualifications & Education Requirements

• 5+ years of DMS experience in the auto industry
• Proven experience implementing SaaS solutions in large and small auto dealerships
• Good to have:  Experience in Project Management or Project Lead role 
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Proven ability to take customer suggestions or insights and translate them into technical deliverables
• PMP Certification a plus
• Travel – This role is required to travel to dealer sites on regular basis

Perks and Benefits

• Competitive compensation and generous stock options
• The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• Dynamic work environment with a strong sense of community and collaboration
• Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board