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Head, Program Management UK Job in United Kingdom Recruiting by Antal International

Head, Program Management - UK

🏢 Antal International
📌 United Kingdom, United Kingdom, United Kingdom
💼 business and financial operations
⌚ 8 days ago

🔖 Full Time

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Job Description

Job Title: Head, Program Management - UK

Industry: Banking

Location: United Kingdom

Salary: Competitive Salary Package + Benefits

Purpose of the Role

Reporting to the CTO, The Head of Program Management Office (PMO) is responsible for overseeing the strategic planning, execution, and delivery of all projects and programs within the bank. They lead a team of project managers and ensure that projects align with the organization's objectives, regulatory requirements, and industry standards. The role involves establishing project management methodologies, governance frameworks, and performance metrics to drive efficiency and effectiveness across project portfolios. The Head of PMO collaborates closely with senior management, stakeholders, and cross-functional teams to drive project success and contribute to the bank's overall strategic initiatives.

The role supports the Bank to deliver the Business Plan and strategic objectives through efficient and effective project delivery.

Responsibilities include :

Develop and implement project management methodologies, standards, and best practices to ensure consistent project delivery excellence.

Establish and maintain project governance structures, including project charters, steering committees, and governance boards.

Lead, mentor, and coach a team of project managers to ensure alignment with organizational goals and objectives.

Provide oversight and strategic guidance for all projects and programs, including resource allocation, risk management, and issue resolution.

Monitor project performance against established KPIs, milestones, and budgets, and report progress to senior management and stakeholders.

Collaborate with key stakeholders to define project scope, objectives, and success criteria, ensuring alignment with business priorities.

Drive continuous improvement initiatives to enhance project management capabilities and optimize project outcomes.

Act as a change agent to foster a culture of innovation, collaboration, and accountability within the PMO and across project teams.

Ensure compliance with regulatory requirements, internal policies, and industry standards related to project management and governance.

Serve as a trusted advisor to senior management on project-related matters, providing strategic insights and recommendations to support decision-making processes.

Cross Functional :

Collaboration with other Bank Functions:

Finance / Operations: ensure process improvements are implemented within budget and result in cost savings or efficiencies.

IT: for system enhancements, technology upgrades and developments

Compliance/Risk: to ensure operations act in compliance with accepted rules, regulations and are in line with compliance policies and operational risks are considered and processes adhere to risk guidelines with particular focus on transaction monitoring.

HR: Automate any identified manual processes

Experience

Technical

Technical experience examples

In-depth knowledge and experience of:

o Operations Function in a financial institution

o Finacle Core and other Bank IT systems

o KYC and Due Diligence rules and regulations

o PRA and FCA Regulations and UK Company Legislation

General

o Proven experience leading and managing complex projects and programs in the banking or financial services industry.

o Strong understanding of project management methodologies, tools, and techniques.

o Excellent leadership, communication, and stakeholder management skills.

o Demonstrated ability to drive change, influence stakeholders, and foster a culture of continuous improvement.

o Sound judgment, decision-making, and problem-solving abilities.

o Ability to work effectively in a dynamic, fast-paced environment and manage competing priorities.

o Commitment to upholding high ethical standards and promoting a culture of integrity and accountability.

Qualifications/Education/Training

Essential

Bachelor's degree in business administration, project management, or related field; advanced degree preferred.

Desirable

PMP, PRINCE2, or other relevant project management certifications.

Postgraduate business or management qualification e.g. MBA

Key Competencies

Market Knowledge

Awareness and understanding of the wider business, economic and market environment in which the Bank operates:

Knowledge of the regulatory and legislative developments affecting the UK and African banking market that the Bank operates in

• Knowledge of UK and African market for Treasury and Trade Finance

Business Strategy & Business Model

Awareness and understanding of the Bank business strategy:

Implement effective IT systems and developments in line with overall Bank strategy

Ensure that systems processes and procedures are embedded in the business model

Risk Management & Control

Identify, assess, monitor, control and mitigate risks to the Bank:

Identify and monitor operational risks, providing systems that help mitigate those risks

Financial Analysis & Costs

Interpret Bank’s financial information, to identify key issues based on this information and to put in place appropriate controls and measures:

Develop and implement annual operational budget and related plans

Governance Oversight & Controls

Assess the effectiveness of the Bank’s arrangements to deliver effective oversight and controls in the business and, if necessary, to oversee changes in these areas:

Ensure “good governance “concept embedded in IT systems, effective controls and monitoring are in place to identify issues and rectify them

Regulatory Framework & Requirements

Awareness and understanding of the regulatory framework in which the Bank operates and the regulatory requirements and expectations:

Ensure Operations policies, procedures and processes are compliant with regulations and legislation

Comply with FCA and PRA conduct rules

Per Regulators Conduct Rules

Acts with Integrity, due skill, care and diligence.

Is open and cooperative with the Regulators.

Pays due regard to customers interests and treats them fairly.

Observes market conduct standards.

Ensures reasonable steps taken to ensure that the business of the firm for which the Head of Compliance/MLRO is responsible for: Is controlled effectively. complies with relevant requirements and standards of the regulatory system and any delegation of responsibilities is to an appropriate person and that the discharge of the delegated responsibility is overseen effectively.

Disclose appropriately any information of which the FCA or PRA would reasonably expect notice.

Key Performance Indicators

Project Delivery Timeliness: Measure the ability to deliver projects and programs within agreed-upon timelines and milestones. This includes assessing the percentage of projects completed on time and tracking any delays or schedule variances.

Budget Adherence: Monitor the adherence to project budgets and financial forecasts. This involves tracking actual project costs against planned budgets, identifying any budget overruns or savings, and ensuring efficient resource allocation.

Stakeholder Satisfaction: Evaluate stakeholder satisfaction with project outcomes, communication, and overall project management. This can be measured through surveys, feedback sessions, and stakeholder interviews to assess satisfaction levels and identify areas for improvement.

Quality of Deliverables: Assess the quality of project deliverables and outcomes against predefined quality standards and requirements. This includes evaluating the accuracy, completeness, and effectiveness of project outputs and ensuring they meet stakeholder expectations.

Risk Management Effectiveness: Measure the effectiveness of risk management practices in identifying, assessing, mitigating, and monitoring project risks. This involves tracking key risk indicators, assessing risk exposure levels, and evaluating the impact of risk mitigation strategies.

Resource Utilization: Evaluate the efficient utilization of project resources, including human resources, equipment, and materials. This involves assessing resource allocation against project requirements, identifying resource bottlenecks or constraints, and optimizing resource allocation to maximize productivity.

Change Management Success: Assess the effectiveness of change management processes in managing project-related changes and ensuring stakeholder buy-in. This includes tracking the adoption rate of changes, minimizing resistance to change, and mitigating any negative impacts on project performance.

Alignment with Strategic Objectives: Measure the alignment of projects and programs with the organization's strategic objectives and goals. This involves assessing the contribution of projects to strategic priorities, identifying any deviations from strategic objectives, and realigning projects as needed to ensure alignment with organizational goals.

Lessons Learned and Continuous Improvement: Evaluate the capture and application of lessons learned from past projects to drive continuous improvement in project management practices. This includes identifying best practices, implementing process improvements, and fostering a culture of learning and innovation within the program management team.

Program Governance and Compliance: Assess the effectiveness of program governance structures and compliance with regulatory requirements, internal policies, and industry standards. This involves evaluating adherence to governance frameworks, ensuring transparency and accountability in decision-making processes, and addressing any compliance gaps or issues.

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