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Summary
You will be responsible for leading a team to deliver excellent customer service in any one of those areas/outlets and for planning and delivering to key performance indicators once the budget has been set. Our Food and Beverage Managers provide proactive support to our Senior Management Team and to the Food and Beverage team's success. As a Food and Beverage Manager, you will be responsible for creating a plan to deliver all financial targets, driving sales, promoting and growing the unit, as well as proactively developing and motivating your team to create a multi skilled workforce. In order to flexibly use resource, you may be required to work elsewhere in the department or wider University.
Main Duties
Ensure that areas within your area of responsibility are set up and operated adhering to your Standard Operating Procedures or Brand Guidelines. You must ensure that all operational and standards audits are passed.
Financial
Safe ways of working
Leadership
Operational requirements
Required Knowledge, Skills, Qualifications, Experience
Dimensions
You will provide proactive contributions in developing and delivering sales and service plans. You will also lead a team in providing excellent customer service in one of the catering team’s areas/outlets.
Planning and Organising
You will be expected to contribute proactively to the planning of the service and also to sales plans and targets. You will be able to organise your unit to meet targets as appropriate.
Problem Solving and decision making
You will take action to ensure audits are successful and will identify any actions to be taken through your own regular audit of your unit’s performance. You will be able to deal with day to day issues that occur without referral to your manager. You will also be required to deal with more difficult, escalated complaints from customers, ensuring that the root cause is identified and any corrective actions are implemented to prevent reoccurrences, whilst ensuring (as far as is possible) that the customer is happy with the outcome.
Internal and External relationships
Professional working relationships across the catering team and with your manager in particular. Leading your team members. Customers and suppliers.
Great News! We've discovered an exciting live job opportunity for a Food and Beverage Manager - Campus Services - 48505 - Grade 5 position in United Kingdom. This job is currently open for hiring/recruiting by University of Birmingham, exclusively for you at UK Jobs. Feel free to download the job details here.
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Food and Beverage Manager - Campus Services - 48505 - Grade 5 jobs are available in United Kingdom.
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