Enterprise Service Manager (ESM), Professional Services UK WWPS Job in United Kingdom Recruiting by AWS EMEA SARL (UK Branch)

Would you like a career that gives you opportunities to help customers significantly change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS)?

Do you like to work on a variety of projects within some of the largest, most complex, global customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?

The AWS Professional Services team is looking for an Enterprise Service Manager (ESM) to join our National Security and Public Safety team in the UK, to lead the working relationship with one or more large UK government organisations. The ESM is responsible for helping customers develop a long-term AWS strategy. Together with customer teams and AWS partners, the ESM oversees strategy execution in truly transformational, ground breaking projects.
The ESM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realise their critical business outcomes with AWS.


Key job responsibilities
•Sell professional services through engaging with enterprise customers to understand their business drivers and application portfolio. Develop bold cloud strategies with senior executives and present respective proposals.
•Helping shape customers’ cloud strategy, cloud transformational roadmaps and changes in working practices (e.g. moving to a faster more agile release cycle)
•Engage with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery.
•Building strong relationships with senior executives and enterprise teams to understand goals and required outcomes
•Preparing and presenting technical and commercial proposals to client CxO leaders
•Influencing and leads customer experience and engagement from sales though delivery to produce high-quality, business driven outcomes for the customer


About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - GBR

BASIC QUALIFICATIONS

- Industry Expertise and market knowledge in UK Public Sector (ideally National Security and Public Safety)
- Several years of IT consulting / management experience, with demonstrable global scale cloud / digital / technology transformation experience in customer-facing roles (CXO level)
- Demonstrated ability to work creatively and analytically in meeting customer needs, with experience in contracts and statement of work development
- Excellent written and verbal communication skills, including group leadership and executive presentations
- Be mobile and travel to client locations as needed. Estimated 50-75% travel requirement.
- UK Security clearance is required for this vacancy. Candidates will need to have minimum of SC clearance

PREFERRED QUALIFICATIONS

- Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, SaaS)
- AWS Certifications, e.g. AWS Certified Solutions Architect or AWS Cloud Practitioner