Job Summary
The Director of Information Technology is responsible for maintaining the hardware and software of Rosewood Hotels and Resorts the property’s computing and communication environment. Will work with the hotels senior management team to evaluate equipment, search for alternatives and recommend improvements. Will carry out central administrative activities in accordance to with standard operating procedures as issued set forth by the hotels senior management team.
Essential Duties and Responsibilities
Administration
- To ensure that all the IT equipment include network equipment; PCs and printers are managed and maintained properly.
- To ensure that all the computer users of each application system are maintained and updated in properly and timely manner
- Controls, reviews and evaluates continuously existing configuration.
- Administers and maintains the use of all mobile phones and LAN phones throughout the organization
Guest Satisfaction
- Ensures to deliver the brand promise and provide exceptional guest service at all times.
- Ensures provide excellent service to internal customers in other departments as appropriate.
- Maintains positive guest and colleague interactions with good working relationships.
Finance
- Improves work productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Provide suggestion or idea for cost saving associated with the maintenance of IT equipment and other parts.
- Develop and control the departmental budget including capital planning and expense management.
Operations
- Ensures all the tasks and jobs are finished within deadline.
- Assists in the development of business process modifications and updates including the design and implementation
- Add, delete and change the computer user setting according to the computer user right form approved by related departments.
- Change the parameters of application according the related approved application form.
- Works closely with IT team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Provide access support and assistance of computer, printer and its application to associates.
- Provide access support and assistance of Internet access or any other computer related service to hotel guest.
- Maintains the clear and tidy environment of computer room and IT office.
- Add and change the setting of extension according to related policy.
- Assists outside IT supplier to solve the problem of IT infrastructure and applications.
- Provide IT training to associates
- Solve all the related problems of associates and guest with reasonable time.
- Supervise the activities of outside maintenance personnel when they come to the hotel.
- Plans and sets targets for problem resolutions.
- Maintains best practices for the policies and procedures for each user group.
Standard Responsibilities
- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition of the ones stated, in a reasonable framework.
- Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
- Model the company’s culture, vision, mission and core values at all times.
- Takes a proactive approach to management of the department, anticipating potential opportunities.
- To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other outlets (e.g. car transfers, mobile phone rental, telephones, valet services, spa and Food & Beverage facilities, etc.)
- To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
- To accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.
- Ensure an efficient and well organized department, ensuring all associates are well trained and highly motivated.
- To maintain accurate departmental records with respect to employee and training issues, associate development issues and departmental communication issues.
- To create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization.
- Consistently meet’s the expectations and requirements of internal and external guests.
- Obtain first-hand guest information and use it for improvements in products and services.
- Acts with guests in mind; establishes and maintains effective relationships with guests and gains their trust and respect.
- Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
- To liaise with other departments to ensure good communication and offer support.
- To attend to any guest comments brought to their attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously.
- To conduct selection interviews alongside the Human Resources Team for potential new associates as and when required
- To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel’s succession planning is upheld
- To maintain discipline within the department and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Human Resources Department.
- To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associate Surveys, appraisals and frequent job chats.
Confidentiality
- Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
Health & Safety
- Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
- The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
- Report any defects in the building, plant or equipment according to hotel procedure.
- Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
- Attend six monthly Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
- Be fully conversant with:
- COSHH Regulations
- Risk Assessments for your department
- Hotel Fire & Bomb Procedures
Other
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
