- Introducing Resume Score™ Tool, a unique innovation from UK Jobs. Our AI-powered tool instantly evaluates your Resume/CV for the job role: Customer Support Analyst II. Get valuable insights in seconds.
As a Customer Support Analyst II, you will work as an integral member of the PDI POS Solutions Support team, delivering world-class customer service to our customers.
Customer Support Analysts are our first line of customer support, providing high-touch customer service and sustained technical support.
This role is a second level application support position, however there may also be expectation to answer the phones and complete first level activities, the focus is on case and issue management, user instruction, investigating problems and resolving issues. All the way from logging the initial call from the customer into our call logging system, right through to resolution. We strive to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. The Analyst will be expected to participate in activities related to continuous improvement of standard PDI systems and processes across the organization. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to world-class customer service. The role will require a level of technical experience with a desire to extend this technical knowledge together with functional knowledge. This role offers the right candidate further career progression through either a technical or functional routes.
About PDI
PDI helps convenience retailers, petroleum wholesalers and hospitality customers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain. Over 1, customers in more than , locations worldwide count on our leading ERP, logistics, fuel pricing and marketing cloud solutions to provide insights that increase volume, margin and customer loyalty. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. For more information about PDI, visit .
Responsibilities
Knowledge, Skills and Abilities
The following would be advantageous, but not essential
PDI’s employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields.
Great News! We've discovered an exciting live job opportunity for a Customer Support Analyst II position in Southampton. This job is currently open for hiring/recruiting by PDI Technologies, exclusively for you at UK Jobs. Feel free to download the job details here.
The work culture at PDI Technologies must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs PDI Technologies and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in United Kingdom, particularly within Southampton. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Southampton's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Southampton, additional details can be found on Southampton Wikipedia.
Yes, we found live job(s) for PDI Technologies in Southampton.
Customer Support Analyst II jobs are available in United Kingdom.
Exploring the cost of living in Southampton. At Expertini.Com for Southampton , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Customer Support Analyst II in Southampton varies, but the standard pay scale is rated "Standard" in Southampton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at PDI Technologies follow the application process following the "Apply Now" button at UK Jobs and also you can visit PDI Technologies official career page and follow their application process.
Key qualifications for Customer Support Analyst II typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Support Analyst II in Southampton by creating a free job alerts on UK Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Support Analyst II positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Support Analyst II on UK Jobs.
To improve your chances of getting hired for Customer Support Analyst II, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that UK Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.