Customer Success Manager (Software) Job in United Kingdom Recruiting by InRule Technology, Inc.

At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power of computing without the complexity of programming.    As part of the InRule Technology team, you'll be at the forefront of a technological revolution, helping drive adoption of our powerful AI Decisioning platform that weaves together declarative logic, non-declarative machine learning, and human-in-the-loop automation.  InRule enables automated decision-making, driving tangible results and propelling organizations towards unprecedented heights of productivity. In 2023, Forrester named InRule a Leader in The Forrester WaveTM: AI Decisioning Platforms. InRule is seeking an experienced Customer Success Manager to join our growing team. InRule prides itself on being a Customer Success driven organization, where every employee has an impact on the overall success of our customers. The Customer Success Team, which you could be a part of, manages the customer’s journey throughout the Customer Lifecycle. Focused on post-sale solution adoption and ongoing customer satisfaction, the Customer Success Specialist is a high-touch customer advocate, helping to ensure our customers are successfully leveraging InRule’s solutions while serving as the Voice of the Customer within InRule.  Responsibilities Contribute to the Customer Success Team on development and management of customer portfolios, including analysis to gage overall customer health   Analyze customer data to identify trends and patterns that help improve the customer experience  Identify expansion opportunities within the customer organization  Create value for customers by ensuring they have mutually defined business outcomes and build a success plan to achieve their objectives and milestones  Build, maintain, and leverage strong relationships with customer stakeholders and project leads  Successful onboarding of new customers to ensure proper customer setup and alignment with key stakeholders  Oversee customer implementations, with a focus on ensuring customer value and limiting customer risk  Manage the renewal process for existing customers, ensuring that contracts are renewed on time and that customers are satisfied with the software and services provided  Partner with InRule’s cross-functional teams to ensure progress and alignment with customer goals and strategy  Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth  Escalate critical customer issues and ensure escalation ownership with internal resources  Manage customer information in CRM  Learn the InRule solution and educate our customers on the overall capabilities and flexibility of the software   Develop and implement strategies that help customers achieve their goals and objectives  Train and mentor junior customer success representatives to ensure they are providing excellent customer service and meeting customer needs  Required Skills & Experience 8+ years of experience in customer success or account management within a SaaS or related software/technology company  Exceptional ability to communicate and foster positive business relationships   Self-driven with the ability to operate independently and with a sense of urgency and ownership  Proven success managing customer interactions and contract renewals, with a focus on maintaining accurate and timely updates and reporting as needed  Solid technical aptitude, ability to understand and connect customers' business goals with InRule’s product capabilities   Bachelor’s Degree or equivalent experience  Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption  Experience driving and managing executive relationships   Passionate about proactively engaging and promoting value with customers  Ability to establish and reinforce milestones across teams  Accountability and personal organization are essential  Desired Skills & Experience Background in project management  Industry-specific knowledge in Insurance, Financial Services, Healthcare and/or Public Sector  Technical experience with low code software development, data analysis, or process automation  Experience working with CRM systems (Dynamics 365, Salesforce) Location   Remote - United Kingdom What’s in it for you?  Challenge, fun, and fulfillment. At InRule, you'll work with friendly, supportive, yet driven colleagues in the industry that's changing the face of business and society in general. Here, you enjoy the unique opportunity to grow professionally, relish the best of life personally, and help usher in a safer, healthier, more prosperous, and equitable world.    Powered by JazzHR