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We're looking for a CRM Lifecycle Manager to support our Consumer team who are accountable for delivering programs and projectsthat drive user engagement and donations for our fundraisers, crowdfunders and donors. You’ll be the main point of contact for all consumer CRM requests, supporting the Head of CRM and Digital Marketing to define what consumer CRM initiatives to prioritise across multiple regions.
What you'll be doing
Responsible for supporting the Head of CRM and Digital Marketing with annual and quarterly planning against business goals
Manage workload using a sprint format, accounting for hours and prioritising projects accordingly, highlighting to the Head of CRM and Digital Marketing if the next sprint’s workload is projected to be significantly above/below contracted hours
Own and optimise existing consumer CRM lifecycle journeys
Own and maintain projects ranging from ad-hoc campaigns through to lifecycle rebuilds using project management tool (Asana)
Work with internal stakeholders to plan and define regional requirements
Manage our CRM agency resource to ensure that work is delivered on time and to budget
Continuously develop our internal and external CRM processes to create on-going efficiency
Report on campaign KPI’s. Provide post campaign reporting and overall recommendations to meet business KPI’s
What we need you to bring
Hands on experience in a CRM role - we're thinking 3+ years
Experience using enterprise marketing tools - Salesforce Marketing Cloud or Adobe Campaign
Experience designing customer centric CRM programs. The ability to develop strategies to drive business KPI’s
Experience managing complex lifecycle, multi-wave, data-driven campaigns
Highly agile with innovative mindset
Excellent project management skills with the ability to manage multiple projects
Confident with numbers and analysis, and excellent attention to detail
Experience using enterprise marketing tools (Salesforce Marketing Cloud, Adobe Campaign)
#LI-REMOTE
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
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Yes, we found live job(s) for Blackbaud in United Kingdom.
CRM Lifecycle Manager - JustGiving jobs are available in United Kingdom.
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