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Job summary
We currently have exciting opportunities for individuals who are experienced in all aspects of providing excellent customer service; have strong communication skills, both verbal and written; have attention to detail with strong organisational skills; and who have excellent investigative, negotiation and problem-solving skills.
We are the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.
You will be part of the Consumer Relations Team which handles upwards of 12,000 complaints and enquiries every year from consumers in England and Wales who have been unable to resolve their issue with their water company or retailer.�
The successful candidate will use their proven experience of providing excellent customer service through taking ownership of complaints cases unresolved with water companies and retailers, received verbally or in writing, and undertaking investigations whilst being the key point of contact for consumers for the duration of the complaint to achieve the best possible outcome for them.
In exchange, we�ll offer you the chance to work in a dynamic organisation with a fantastic range of benefits including Civil Service Pension, Blended Working, Flexible Working, Travel Ticket Loans, Free access to EAP and offers available via our STaR benefits platform and much more.
�Additional information:-
�� � � �we offer comprehensive training�
��������successful candidates can be based in either our Birmingham or Cardiff office (subject to maximum occupancy levels in our Cardiff office)
��������our current blended working policy sets the expectation that a full time member of staff will spend a minimum of eight working days each calendar month in the office
��������during the induction training programme you may be required to attend the office on a more frequent basis than the eight days each calendar month
��������successful candidates may be required to answer incoming calls from water consumers and due to the nature of the work, start and finish times of 08:30 �17:00, and breaks will be rostered for business need purposes
��������successful candidates may be required to attend Company complaints assessments
��������Advisors will start at the Associate level (salary �22,794 per annum)
Welsh speaking Advisors only
��������will start at the Specialist level (salary �24,066 per annum)
Job description
As a Consumer Relations Advisor, you will be responsible for the handling of complaints in accordance with our Complaints Handling Policies & Procedures, assessing what help and advice CCW can provide to consumers of water companies and retailers, from the initial contact through to complaint resolution ensuring that all complaints and enquiries are managed fairly, promptly and clearly from beginning to end.
Key Duties and Accountabilities
Customer service and complaint handling
Stakeholder engagement/company liaison
�
Other
In addition to the duties described in this specification the jobholder will carry out such other duties as may reasonably be required.
Person specification
Essential
Positive Energy
Respect for All
Innovative Spirit
Deliver our Promises
Engaged as One
Ability to seek out new and improved ways of working, make suggestions to colleagues and managers and always strive to do deliver to high standards.Desirable
Benefits
Alongside your salary of �22,794, Consumer Council for Water contributes �6,154 towards you being a member of the Civil Service Defined Benefit Pension scheme. Annual leave entitlement starting at 25 days rising by one annually to a maximum of 30 days, plus Bank Holidays and Privilege leave.Great News! We've discovered an exciting live job opportunity for a Consumer Relations Advisors position in United Kingdom. This job is currently open for hiring/recruiting by UK Civil Service, exclusively for you at UK Jobs. Feel free to download the job details here.
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Yes, we found live job(s) for UK Civil Service in United Kingdom.
Consumer Relations Advisors jobs are available in United Kingdom.
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The average salary range for Consumer Relations Advisors in United Kingdom varies, but the standard pay scale is rated "Standard" in United Kingdom. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
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Key qualifications for Consumer Relations Advisors typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Consumer Relations Advisors positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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