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📑 Investigate complaints thoroughly, considering all evidence and collaborating with internal and external stakeholders for expertise, in investigating and resolving the complaint. Identify root causes of complaints and negotiate resolutions where necessary. Ensure compliance with regulatory complaint handling rules and uphol ...

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📑 Regulatory Compliance Complaints Specialist - Inchcape UK Retail Full Time – 40 hours per week Work from home/local dealership, travel for key meetings required. Providing first class to support to our business The role of the Complaints Specialist is to support the compliance team and the ...

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📑 Repairs Complaints Investigator Location: Ealing Office base - 3 days per week in the office Salary: £33,000-35,000 Contract: Permanent, Full time, hours per week About us We’re a UK housing association committed to a new vision – providing homes people love ...

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📑 Job summaryStrategy, Policy and Programmes Group sets the strategic direction for UKHSA, supports the organisation to deliver the business plan and evaluates performance of delivery.Positioned in the Strategy Directorate, the Parliamentary and Public Accountability team provides a centralised service working directly ...

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📑 When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual ...

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📑 As an Interim Complaints Officer within the Repairs Team, you will be responsible for managing and resolving complaints related to housing repairs in a timely and efficient manner. You will work closely with tenants, contractors, and internal stakeholders to address concerns and improve service delivery. This role is crucial in maintain ...

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📑 You’ll act as a quality gatekeeper, protecting the SJP brand, by conducting quality assurance of complaint investigations and decisions before submission to the FOS. You’ll ensure an appropriate and robust defence of SJP’s position on the complaint is presented to FOS. Act as a point of contact for Complaint Resolution Advi ...

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📑 When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual ...

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📑 At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help u ...

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📑 Title: Safety Regulatory Reporting and Global Complaints AnalystLocation: Plymouth, MN 55442Duration: 06 Months Contract with Possible ExtensionDescription:This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.The temporary position is res ...

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📑 Join a leading local authority in Hampshire as an interim Complaints Officer and play a vital role in ensuring customer satisfaction and service excellence.Role: Interim Complaints OfficerPay: £20-£23 per hour, competitive based on experienceAs an Interim Complaints Officer, your responsibilities will include: * Han ...

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📑 Title: Safety Regulatory Reporting and Global Complaints AnalystLocation: Plymouth, MN 55442Duration: 06 Months Contract with Possible ExtensionDescription:This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.The temporary position is res ...

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📑 Job summaryAbout the RoleThe Complaints and Information Requests team handles complaints, MP enquiries, Home Office enquires, subject access requests, erasure requests, and internal improvement ideas. We require a new specialist to work on all of these workstreams and support the team generally.What a ...

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📑 Job summaryWe currently have exciting opportunities for individuals who are experienced in all aspects of providing excellent customer service; have strong communication skills, both verbal and written; have attention to detail with strong organisational skills; and who have excellent investigative, negotiation and problem-s ...

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📑 You’ll act as quality gatekeeper, protecting the SJP brand, by carrying out quality checks on complaint investigations. Act as a point of contact for other team members to discuss complex technical and sensitive cases. Deliver training for Client Liaison staff, meeting needs identified by managers. Occasionally ta ...

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📑 Academic Policy Officer (Complaint Handling)UE07 (£39,347 - £46,974 per annum)Academic Services/Student Experience Services/University Secretary’s GroupFixed term (12 months)/Full time (35 hours per week)The Opportunity:We are looking for an exceptional Academic Policy Officer ...

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📑 As an Interim Complaints Officer within the Repairs Team, you will be responsible for managing and resolving complaints related to housing repairs in a timely and efficient manner.You will be the first point of contact with tenants, contractors, and internal stakeholders to address concerns and improve service delivery.This role is for an i ...

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📑 Responsibilities Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutionsDraft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines.Maintain effective oversight of corrective action ...

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📑 About The RoleAre you passionate about improving our complaint handling for our customers? If so, we want to hear from you.As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning.You will be responsible for and provide management, support a ...

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📑 12 Month Fixed Term ContractHere at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service.As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints. You’ll use your listening and ...

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📑 PURPOSE OF THE ROLE • Due to continued growth and increasing levels of high-value and complex work, the Firm has identified a need to increase the size of the C&C Team. • This is a newly created role for a Claims Lawyer who will sit within the Claims & Complaints Team (part of the Firm's Office of the General Counse ...

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📑 Our client is looking for an experienced Repairs Resolution Officer. A repairs requires four complaints officers to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer service is a must. experience of repairs or complaints esse ...

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📑 Due to the onboarding of a number of new large schemes, one of the pensions industry’s leading third party administration businesses has an urgent requirement for a Senior Pensions Administrator to join their Risk Events & Complaints team for a minimum 6 month contract offering an immediate start. Roles can be % based working from home ...

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📑 Job summaryJob descriptionActing with the delegated authority on behalf of the Ombudsman, Investigators assess and/or investigate complaints made to the Local Government & Social Care Ombudsman (LGSCO).� This includes complaints relating to failings in services by local authorities and social care provid ...

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📑 Job summaryPlease refer to Job DescriptionJob descriptionWe encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to cre ...

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📑 Investigating third party claims and identifying the root cause of issues. Review all evidence; including documentation, recollections of those involved and what would be deemed reasonable, based on what we know. Collaborating closely with key stakeholders including our Partnership of financial advisers, external admin cent ...

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📑 Company: Loans 2 Go LtdRole: Customer Satisfaction AssociateSalary: £32,674 to £37,944 per annum, dependent on skills and experience Duration: PermanentLocation: Putney Bridge SW15Start Date: June 2024Company Overview:Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit t ...

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📑 Company: Loans 2 Go LtdRole: Customer Satisfaction AssociateSalary: £32,674 to £37,944 per annum, dependent on skills and experience Duration: PermanentLocation: Putney Bridge SW15Start Date: June 2024Company Overview:Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit t ...

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📑 A Big 4 Consultancy is seeking a Pensions & Investments Advisor Complaints on a contract basis to work remotely.The Pensions & Investments Advisor Complaints will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream.This role would suit someone with financial a ...

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📑 A fantastic opportunity has emerged for a Quality Assurance Officer to join one of Adecco's most improved local government housing clients in a temporary role, initially for three months. The purpose of this role is to drive a culture of continuous improvement in the housing options department through the analysis of reasons for service failure, be ...

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📑 Position Summary Working as part of a Team to coordinate the resolution of customer dissatisfaction. Functional Knowledge Team focused. Proactive – responding to daily workloads as dictated by customer requirements. Competent use of technology. Knowledge of Customer S ...

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📑 A highly respectable organisation is in search of a Responsive Surveyor to join their team on a 12-month Fixed Term contract to cover the Gloucestershire area. As well as the possibility of a permanent role becoming available after this contract has finished, this position also offers flexible working options, support with qualifications, progressi ...

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📑 This well-established London Market Insurer and Lloyd's Syndicate are seeking a Conduct Risk Analyst to join their collaborative Compliance function.Working closely with senior individuals, your focus will be on Complaints management to ensure it meets the firms' company and regulatory expectations, as well as Conduct Risk in relation to Lloyd's an ...

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