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Commercial Director – Fridges & WEEE Job in United Kingdom Recruiting by Enva

Commercial Director – Fridges & WEEE

🏢 Enva
📌 United Kingdom, United Kingdom, United Kingdom
💼 other general
⌚ 5 days ago

🔖 Full Time

Download Job Details

Responsibilities

The scope of the role covers: Sales, Account Management, Business Development, Customer Services and Marketing for all current and future sites within the Fridges & WEEE material stream: Toomebridge; Perth; Environcom; Linwood; Duleek.

Delivery of high performing process and metrics across the material stream in conjunction with the Head of Sales Operations. This scope includes sales, account management, customer retention, business development, pricing and price increase, bidding.

Hard line management of the inbound sales team within the material stream.

Oversight for commercial best practice within offtake activities (sales; account management; contracting etc), recognising in some parts of the business this is currently executed day to day by line management.

Responsibility for revenue and volume generation, margin strategy and pricing execution, spread management, all delivered via the application of commercial best practice

Responsible for the initiation and development of the capex growth projects outlined in Strategy plan.

Member of the Enva Commercial Leadership working group

Drive health and safety performance across your team and whilst on Enva sites.

Market segmentation and wider market and competitor intelligence, in conjunction with Group Market Intelligence analyst, to feed into the market choices and focus for sales

Develop, implement, and deliver a commercial strategy to achieve the company goals and objectives that are focused on accelerating growth.

Commercial organisational structure change management, as required, to support the commercial strategy.

Direct responsibility for the strategic account management of compliance schemes and retail take back schemes which control the main inbound volume to maintain customer satisfaction and confidence in terms of service levels, accuracy of forecast and to identify opportunities for growth.

Hands on engagement with key customers.

Sales operations, including opportunity and pipeline management oversight supported by CRM platform

Local ownership of customer retention processes

Local ownership for mechanisms for customer feedback, via NPS and other channels

Pricing strategy and execution for new and existing customers

Raise the profile of the material stream by developing and maintaining our corporate image and promoting our brand to existing and potential customers

Local sponsor of CRM and MyEnva platforms, drive adoption of CRM

Position Enva externally as an innovator and market leader for secondary materials from Fridges & WEEE.

Interactions

Establish and maintain positive relations and communication channels with the following key interfaces:

Managing Director Fridges & WEEE

Group Chief Commercial Officer

Fridges & WEEE: Operations, Finance, IT, HR, QHSE

Peer Group within Commercial leadership working group

Key Performance Indicators

Tonnages offtake and inbound

Fridges & WEEE revenue, gross margin and spread performance.

New Business Performance measured as volume and revenue and spread from new and existing customers

Customer retention / churn

Price increase process

Customer satisfaction/NPS rating scores

Credit Control performance

CRM adoption and usage levels

Return on Sales Investment (ROSI)

Delivery of capex growth projects in line with budget and timeline in Strategy plan

Non financial metrics:

Development of a commercial strategy and roadmap for Fridges & WEEE

Sales Operations change management

Business development project deliverables

Experience

Minimum of 5 years leading a similar sized sales or commercial function in the wider business services industry

Waste, recycling, or sustainability industry experience is an advantage, but is not essential

WEEE sector experience is an advantage but not essential

Technical Competencies

Demonstrable track record of commercial leadership impact

Strategic thinker with a hands-on approach

Strategic account management capability

Business development project experience.

Sales Operations technical understanding

Customer value creation and solution sales expertise

Highly numerate with strong analytic skills

Excellent negotiation skills

Excellent communication skills (written and oral) with ability to communicate at all levels

Behavioural Competencies

Strong collaboration skills

Self-motivated and resourceful

Results orientated, with desire and tenacity to drive performance

A proven leader with excellent interpersonal and team building skills

Flexible approach to working

To apply, please send your CV and covering letter to .

No agencies please

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