- Introducing Resume Score™ Tool, a unique innovation from UK Jobs. Our AI-powered tool instantly evaluates your Resume/CV for the job role: Collections Specialist (French Speaker). Get valuable insights in seconds.
Job Title: Collections Specialist (French Speaker)
Location: UK (remote)
Language Skills: Fluent in French and English (essential)
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net .
Role Summary:
The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms. In doing so, the Collections Specialist plays a key role in helping GTT to meet its cashflow targets as well as minimising levels of overdue debt and bad debt write offs. The Collections Specialist will also help to resolve disputes, working with contacts at the client and liaising with internal stakeholders in Sales, Billing and Service Delivery to understand, identify and get to the root cause. The ability to show an inquisitive mind, solve problems and push proactively to get results are qualities which will fit well with this role.
The Collections Specialist should be able to manage and drive stakeholder relationships across the business ensuring high levels of customer service and leveraging relationships to drive results for the team. Adopt a ‘continuous improvement mindset’ both to benefit the customer experience and strive to increase efficiency by process optimisation, automation and lean approach.
Duties and Responsibilities:
• Working with an assigned number of Account Managers to assist in the daily collections efforts
• Contacting all related to the accounts in the work queue daily, and provide sound collection follow-up on delinquent accounts.
• Provide support related to customer balance information, including detailed balance statements as necessary.
• Research and adjust customer accounts as necessary, including
• Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances
• Process credit requests
• Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.
• Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.
• Maintain bad debt of .5% or less.
• Ensure aging is current and that customer issues are resolved timely.
• Ensure credits are entered timely and reviewed within 3 business days of submission.
• Approve all equipment releases to customers.
• Work with departments to develop processes as it relates to the customer and collections. Required Skills and Competencies:
• Strong analytical skills
Required Experience/Qualifications:
2+ years of experience in a Collections/Accounts Receivable environment preferred
Demonstrable ability to hit core KPIs and targets
Demonstrated reporting and process improvement experience
Effective written and verbal communication skills
Strong organizational skills, with attention to detail, accuracy and accountability
Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment
Proficiency in Excel and Word
Desirable Experience/Qualifications:
Experience in Telecommunications an advantage but not essential
Core Competencies
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
Accountability: Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
Accounts Payable (A-P): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts payable practices and procedures.
Accounts Receivable (A-R): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.
Universal Competencies
Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
Great News! We've discovered an exciting live job opportunity for a Collections Specialist (French Speaker) position in United Kingdom. This job is currently open for hiring/recruiting by GTT Communications, Inc., exclusively for you at UK Jobs. Feel free to download the job details here.
The work culture at GTT Communications, Inc. must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs GTT Communications, Inc. and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in United Kingdom, particularly within United kingdom. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to United kingdom's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in United kingdom, additional details can be found on United kingdom Wikipedia.
Yes, we found live job(s) for GTT Communications, Inc. in United Kingdom.
Collections Specialist (French Speaker) jobs are available in United Kingdom.
Exploring the cost of living in United kingdom. At Expertini.Com for United kingdom , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Collections Specialist (French Speaker) in United Kingdom varies, but the standard pay scale is rated "Standard" in United Kingdom. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at GTT Communications, Inc. follow the application process following the "Apply Now" button at UK Jobs and also you can visit GTT Communications, Inc. official career page and follow their application process.
Key qualifications for Collections Specialist (French Speaker) typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Collections Specialist (French Speaker) in United Kingdom by creating a free job alerts on UK Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Collections Specialist (French Speaker) positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Collections Specialist (French Speaker) on UK Jobs.
To improve your chances of getting hired for Collections Specialist (French Speaker), consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that UK Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.