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FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
Your mission:
As a Technical Support Specialist, you are working in a hybrid role; you are responsible for ensuring the delivery of high-quality technical support services and providing the highest level of Client satisfaction. Day to day, you will identify client problems, proactively monitor client systems, and build and maintain a support knowledge base.
Technology in our world constantly evolves, so you will need to stay updated with new software and hardware through Fortna training programmes and independent research. This will be challenging, stretch you technically, and keep you on your toes.
You will manage multiple technical support calls simultaneously and find that each case's difficulty and troubleshooting level will vary. Due to the extensive range of software and systems utilized, it will take time for the successful applicant to gain the necessary knowledge to work independently. The learning process will be rewarding but will require patience and self-confidence.
Your main responsibilities:
Your skills:
Your career and development:
A career at Fortna comes with powerful professional development opportunities, as you will learn directly from the industry's best and brightest. Our training, mentoring, and on-the-job experiences will enhance your software, systems, and product-specific technologies skillset.
This development will give you the framework to succeed and advance from a Technical Support Specialist I, Technical Support Specialist II, Technical Support Specialist III or become a Subject Matter Expert (SME) in a specific role such as Software, Electrical, Controls, or Infrastructure. As we grow, there may also be the opportunity for management positions.
What we offer:
Great News! We've discovered an exciting live job opportunity for a Client Support Specialist position in United Kingdom. This job is currently open for hiring/recruiting by FORTNA, exclusively for you at UK Jobs. Feel free to download the job details here.
The work culture at FORTNA must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs FORTNA and also by visiting their official website through Google.
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Yes, we found live job(s) for FORTNA in United Kingdom.
Client Support Specialist jobs are available in United Kingdom.
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The average salary range for Client Support Specialist in United Kingdom varies, but the standard pay scale is rated "Standard" in United Kingdom. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at FORTNA follow the application process following the "Apply Now" button at UK Jobs and also you can visit FORTNA official career page and follow their application process.
Key qualifications for Client Support Specialist typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Client Support Specialist positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Client Support Specialist on UK Jobs.
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