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Corserv Care is a Cornwall Council owned company, dedicated to improving the quality, capacity and resilience of the care market in Cornwall. This devoted organisation brings together our services: STEPS (Short Term Enablement & Planning Services), Corserv Care & Support (Homecare/long term care), Lifeline & Assistive Living Services and Trefula House Nursing Home.
The role of Community Services Out of Hours Officer is an essential part of the services we offer, by providing the out of hours provision days a year. Working in a hybrid role, mostly home working, and as part of a team, you will work a predetermined rota pattern and ensure high quality support to our Care Services Teams and our Service Users.
All calls received need to be answered and handled in accordance with our out of hours requirements and standards. Therefore the role includes having an all-round understanding of our Care and Support and Reablement Services and systems, aswell as requiring flexibility and changes in tasks at short notice depending on service priorities.
Equipment will be provided to be able to fulfil the role from home however there will be a requirement to work from an office on occasions.
Your job will be:
This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the support of our community care services.
It is the responsibility of the out of hours team to –
In addition, the out of hours team must be contacted if any of the following events occurs and such events should be escalated to the out of hours manager –
The role will assist in the induction and training of new staff by confirming and demonstrating best practice, shadowing, and generally supporting them with calls and familiarisation with Corserv Care’s policy and procedures.
You will need:
The following qualifications and experience are desirable but not essential
Our offer to you:
Hourly rate: £ per hour
Working Hours: per role is on a pre-determined rota pattern and covers the following hours –
Contract Type: Permanent
Base: The closest office available. Corserv Care have offices in Camborne, ST Austell, Bodmin and Torpoint. Home working is required and office working is required, depending on the requirements of the line manager.
Working with us you will have an employee benefits package that includes:
Pension: A generous pension scheme with employer contribution.
Holiday: Starting at days and increasing to with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.
Access to Employee Discount Scheme, Blue Light card and Vectis card: All provide various discount on groceries, household bills, holidays and much more.
Access to dedicated Wellbeing support.
Opportunities: We offer opportunities to progress and develop a rewarding career. We aim to support our employees and help them find their dream role within Corserv Care.
Our values
Committed , kind, caring and compassionate. High-quality , reliable, trustworthy and consistent. Collaborative , respectful, connected and understanding. Proactive , flexible, innovative and problem-solving
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
Wifi and Mobile Phone for Home Working
Excellent Wifi / Ethernet connection and excellent Mobile Phone reception is essential.
Great News! We've discovered an exciting live job opportunity for a Care Call Handler (Out of Hours) Officer position in Cornwall. This job is currently open for hiring/recruiting by Corserv, exclusively for you at UK Jobs. Feel free to download the job details here.
The work culture at Corserv must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Corserv and also by visiting their official website through Google.
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Care Call Handler (Out of Hours) Officer jobs are available in United Kingdom.
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The average salary range for Care Call Handler (Out of Hours) Officer in Cornwall varies, but the standard pay scale is rated "Standard" in Cornwall. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Corserv follow the application process following the "Apply Now" button at UK Jobs and also you can visit Corserv official career page and follow their application process.
Key qualifications for Care Call Handler (Out of Hours) Officer typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Care Call Handler (Out of Hours) Officer positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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