Appointments Coordinator Job in London Recruiting by Barts Health NHS Trust

Job overview

We are seeking Appointment Co-ordinators to join our expanding Central Appointments Office team at Barts Health NHS Trust. You will be the first point of contact for our patients and represent the Trust with your caring, helpful approach, providing a positive start to the patient pathway.

You will have excellent communication skills, and a professional and courteous telephone manner. Enthusiastic, passionate about customer service and able to work under pressure in a busy environment. Previous experience of working within a Call Centre and/or Hospital setting is desirable.

Main duties of the job

The Appointments Co-ordinator is responsible for providing a patient focused, effective and efficient Central Appointments service to our patients & their carer’s, clinical teams and CAG managers. Working and rotating across several smaller units within the department, main duties will include registering and scanning referrals, booking & cancelling appointments, dealing with telephone enquiries, managing e-Referrals appointments, cancelling clinics and amending clinic slots, obtaining Minimum Data Sets, updating patient demographic details and preparing clinic profile change documentation for submission.

Working in adherence to the Trust Access Policy, Governance and local Standard Operating Procedures at all times, the post holder will liaise with a number of key stakeholders to ensure the Outpatient referral and booking process is efficient and fit for purpose and that patients are able to access our services and receive expert clinical care.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

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Experience

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Desirable criteria