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Howdens Joinery is in search of an Aftersales Field Service Manager to oversee our Lamona Aftersales service operations in Scotland. This role sits within our Appliance Aftersales Team and offers an exciting opportunity for a Field Service Manager dedicated to providing outstanding customer experiences on our own brand appliances. You'll join a dynamic environment within a fast-paced FTSE 100 organisation with ambitious growth objectives.
Reporting directly to the Aftersales Manager, you'll be responsible for overseeing the weekly performance of local Independent Service companies in Scotland that service our appliances, and our national service provider. As the Field Service Manager, your primary focus will be ensuring key performance indicators such as first-time fix, attendance, 7-Day completion, and speed of service are consistently met. Additionally, you'll take ownership of any customer issues that may arise.
As a skilled communicator, you'll establish crucial relationships with our depots, appliance, and quality teams, providing support for appliance sales totalling approximately £200 million. You'll also manage third-party local service companies. This position may require occasional work during unsociable hours, including holidays, which will be organised through a cross-area rota system. Additionally, there will be travel involved across Scotland, including remote areas such as the Highlands and islands.
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About Us
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.3 billion sales made last year.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named as one of the 10 Best Big Companies to Work For.
We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as an Aftersales Field Service Manager, then we are keen to hear from you.
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Great News! We've discovered an exciting live job opportunity for a Aftersales Field Service Manager position in Glasgow. This job is currently open for hiring/recruiting by Howdens, exclusively for you at UK Jobs. Feel free to download the job details here.
The work culture at Howdens must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Howdens and also by visiting their official website through Google.
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Aftersales Field Service Manager jobs are available in United Kingdom.
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The average salary range for Aftersales Field Service Manager in Glasgow varies, but the standard pay scale is rated "Standard" in Glasgow. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Howdens follow the application process following the "Apply Now" button at UK Jobs and also you can visit Howdens official career page and follow their application process.
Key qualifications for Aftersales Field Service Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Aftersales Field Service Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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