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Products and Technology
Product Management Director – Insurance Group Benefits Administration (Salesforce Industries)
Salesforce Industries is developing Industry Cloud Applications, delivering solutions aligned to industry use cases, radically reducing customer’s design and implementation efforts by delivering fully functional leading industry practices on demand. We are building new and innovative capabilities and extending core Salesforce offerings into Industry-specific use cases, as well as drawing inspiration from mind-blowing innovations in other industries.
The Financial Services Cloud Insurance team is looking for a star product management professional to drive insurance group benefits administration software used by a large number of our customers around the world.
Are you an innovative product manager who thrives in a fast paced collaborative environment and loves working with the best technology team in the world? Are you excited about building products that disrupt multi-billion dollar industries, accelerate our growth, think big, and bring the power of a customer engagement platform to new industries? Then, Salesforce Industries is the place for you. We are the Insurance Product team that is building deep vertical CRM, Policy Administration and Claims Management products that is disrupting the industry. We bring the most innovative customer success platform that is designed and built for a specific industry.
This individual contributor will be a critical member of the team that is responsible for building and launching application products that would be leveraged by many insurers around the world. You will report to the Senior Director of Product Management for Insurance and will collaborate with an extended team across the organization around the world.
Here’s what you’d be doing:
Partner with product management leadership to develop the vision, strategy and roadmap for the group benefits quoting and administration products, across multiple Salesforce Industry cloud offerings
Deliver world class applications – that provide deep industry functionality, as well as broad cross-industry features – collecting inputs from customers, sales engineers, customer success teams, industry product managers and internal product experts
Drive the entire feature delivery lifecycle: research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test and deliver a marketable product on time.
Lead scrum teams playing the product owner role, and participate in product launch/go-to-market activities
Represent Salesforce as a product and domain expert at customer interactions, industry, and corporate events, and through community sites and social media.
Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.
First and foremost:
12+ years of experience software experience
8+ years of experience in Strong Product Management skills, with a demonstrable experience in building and launching enterprise SaaS products
Prior experience in group benefits applications for a leading software vendor is preferred.
Prior experience in group lines of insurance including Long Term Disability, Dental, Health and Vision including product catalogs, quoting, contracting, member enrollment and onboarding is a must.
Experience as a product owner leading agile teams over multiple product releases
Problem solving and critical thinking skills, technical acumen, excellent communications skills with the ability to clearly articulate complex ideas
A “can-do” attitude, desire to hit the ground running and ability to deliver results with minimal direction
Experience working with a global team across time zones – leadership team is located in the US; engineering teams, and product teams are located in the US and India, but our customers are located across all areas of the world
Bachelor’s Degree in Engineering, Computer Science, or related discipline. MBA may be helpful, but not required
Everything else that matters:
Prior working knowledge of Salesforce products and technologies is strongly preferred
Experience in developing software for Insurance and Health Insurance
Group claims experience is preferred
Passion for creating powerful, beautiful and intuitive digital products
A sense of humor and grace under pressure
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