Principal Consultant – Performance & Operational Excellence at Jacobs

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Jacobs Principal Consultant – Performance & Operational Excellence United Kingdom Countrywide , United Kingdom Apply Now

Principal Consultant – Performance & Operational Excellence


Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the “why” of what we do – the tremendous positive impact and value our solutions bring to our communities and society. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we’re integrating a multitude of these solution elements to build the smart environments of tomorrow.

About the opportunity:

Performance & Operational Excellence is a diverse and capable group of management orientated consultants from a range of professional backgrounds. We have a focus on adopting best practice ways of working and driving continuous improvement wherever we work. We often support other lines of business, typically as part of larger project teams. Our work direct to clients continues to grow and we often work alongside our Strategic Consulting colleagues and external partners as blended, agile teams.

We enable the realisation of more efficient and reliable delivery, unlocking innovation potential and making continuous improvement a reality. Our core capabilities have grown from lean fundamentals and application of production thinking. We have expanded our capabilities to include customer-led solutions, agile ways of working, lean start-up and high performing team development.

Performance & Operational Excellence offer the opportunity of variety as we support clients across P&PS and CMS lines of business. The breadth of opportunities suits those who have the curiosity to experience new environments and capability to quickly adapt. The deliberate agile construct of Strategic Consulting gives you the opportunity to exercise your wider capabilities and areas of interest. Our wider consultancy capabilities include asset management advisory, transactions and commercial advisory, business case & economics, transformation management, organisational design and data analytics.

You will enjoy success in delivery with a proactive approach to identifying opportunities for improvement. An interest in best practice ways of working and the ability to impress these on others is critical. You must be comfortable working in diverse and potentially challenging team environments where you will often be expected to facilitate collaboration and pursuit of performance improvement. We support from technical delivery through to senior management suites and you will need to be comfortable engaging with a range of stakeholders. We drive a digital by default approach; technical capability in data management and analytics is beneficial.

We are a growing, connected and fun team who welcome new members from all corners of the Jacobs community. Our focus is finding those who truly Challenge Today and drive us to Reinvent Tomorrow.


Here’s What You’ll Need:

Qualified to degree level in a relevant subject

A strategic, yet delivery-oriented, thinker – contribution to defining and actively deploying and delivering strategies and plans to achieve and result in high-value desired outcomes

Demonstratable ability to facilitating reliable delivery, process improvement and high performing teams

Strong facilitation skills including excellent listening skills and the ability to empathise with project team and workshop participants

Experience in Agile and Scrum philosophy, methodologies and ways of working

Exposure to new product or solutions development incubators and/or accelerators

Digital mindset and acumen and exposure to digital analytics tools such as PowerBI

Experience in operating in a programme and/or project environment with multiple stakeholders and of operating in cross-business teams

Experience in stakeholder engagement with strong presentation and communication skills

Analytical thinking ability and problem-solving skills

A mindset to constructively challenge the accepted norms and always seek a better way

Client and end-customer focus

Motivated and enthusiastic with a personal drive for high quality work, continuous improvement and the direct application of lessons learnt

The following ‘future essential skills’:

Relationship centric

Active listener




Strategic mindset

Cultivates innovation

Growth mindset

Why Jacobs?

We clear the way for inventive thinking so you have the support, means and space to deliver the boldest solutions for the extraordinary and every day. Jacobs. A world where you can.

Our Culture:

We’re invested in you and your success. Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

We aim to make inclusion and diversity core attributes of our identity, embedded in all our employment and business practices in all locations. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative.

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles.

As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

If you have any queries regarding the application process, please contact the team here .

Successful candidates will be asked to complete a Baseline Personnel Security Standard Pre-Employment check and will be required to undergo various checks including: Identity, Right to Work; Employment/Education History and Criminal Record. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected.

Should you wish to discuss this opportunity further,or require further support, please contact Marc Crichton at

Jacobs.A world where you can.

Job Planning & Consulting

Primary Location United Kingdom-United Kingdom Countrywide-London-UK London – Cottons Lane

Other Locations United Kingdom-United Kingdom Countrywide-Birmingham-UK Birmingham – Colmore Square, United Kingdom-United Kingdom Countrywide-Glasgow-UK Glasgow, United Kingdom-United Kingdom Countrywide-Manchester-UK Manchester First Street