Drive to Digital Manager

  • Company:
    Domestic & General (D&G)
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

Role: Drive to Digital ManagerEmployment Type: PermanentHours: 35 hours per week (Monday to Friday)Location: HOMEWORKING but must be based within commutable distance to one of our offices in Nottingham/Brighton/WimbledonDomestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group’s Strategy outlined in an ambitious five-year plan.Digital transformation is central to Domestic and General’s 5 year business plan. Customers will have greater choice and better experiences with the majority of them self serving online in the future. The Drive to Digital manager will help to develop and execute the strategy to engage our customers to adopt ‘digital first’ and reduce the volume of low value, transactional calls into the contact centre.Main duties include:Proactively identify opportunities within customer journeys and segments for online engagement.Develop and execute strategies to increase registration for and usage of My AccountManage and measure the successful execution of Drive to Digital initiatives and provide updates to key stakeholder forumsWork across teams to influence, engage and advise colleagues on innovative insight-driven digital adoption strategiesSupport launch of the Domestic and General App with an adoption strategySupport the communication of the Drive to Digital strategy and success across the businessDrive the digital strategy across the organisationResponsibilities and essential requirementsExperience of driving Digital strategy and digitisationHands-on experience in driving customer digital adoption while improving customer experienceProven track record in increasing customer digital adoptionA passion for understanding customer behaviour and identifying ways to meet their needs.Strong can-do attitudeHands-on with strong organizational skills and great attention to detail. Able to multitask effectively and work at paceResilient, able to approach problems from different angles and identify the most adequate solutionsResults-drivenKnowledge of customer onboarding strategiesA significant understanding of digital transformation and customer experience optimisationsAbility to both work independently and partner with virtual teamsclear and concise written and verbal communicationIn return, we offer:Competitive salary and discretionary bonus25 days’ annual leave with an annual option to buy up to 5 additional days of annual leavePension schemeLife Assurance (4 x salary)Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support servicesHealth Cash Plan – claim money back towards essential healthcare, including a virtual GP service)Access to health and wellbeing servicesCycle to Work Scheme (bike & cycling equipment worth up to £1,000)Corporate Discount (up to 50% discount on the costs of D&G Protection Plans)Access to ‘D&G Discounts Benefits Website’ with exclusive shopping discounts, cashback and travel services for all UK employeesRecognition of outstanding behaviour and performance with our new Digital Incentive Platform (Love2Shop vouchers)Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.