Customer Renewals Apprentice

  • Company:
    IRIS Software Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    16 hours ago
  • Category:

We have a fantastic opportunity for two Customer Renewals Apprentices to join our team in Manchester.

Reporting to a Team Leader, you will primarily manage client communications to provide a high quality of customer service, retain existing clients and increase the company’s reputation to boost sales.

As the Customer Renewals Apprentice, you will manage the renewals inboxes, answering simple renewal queries and ensuring more complex queries are allocated to the team of Associates and Executives promptly.

What will you be doing?

As a Customer Renewals Apprentice, your day-to-day tasks will typically involve the following:

  • Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
  • Maximise the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
  • Manage the renewals inboxes, allocating emails to team members to be handled promptly and escalating to management where appropriate
  • Highlight large customer renewals who are at risk quickly
  • Respond to simple enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner
  • Update the relevant CRM systems with activity information
  • Telephone skills and the ability to build strong customer relationships
  • Maintain an acceptable level of product knowledge by keeping up-to-date with product developments
  • Other duties as assigned

What skills and experience do you need to have?

  • Customer facing experience is preferable
  • Enthusiastic, highly motivated team player
  • A commitment to providing good customer service
  • The ability to enter information, produce documentation, and supply information quickly and accurately
  • Strong written, oral communication and numeric abilities
  • Ability to remain calm under pressure using logical thinking
  • Self-motivated and an enthusiastic team player
  • IT literate – MS Outlook, Basic knowledge of MS Suite
  • Attention to detail
  • Looking to progress and build a career within a successful organisation

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

Why you should apply…

We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So, what can we offer you?….. click apply for full job details