Technical Support Representative


  • Company:
    8x8
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Admin / Office

JOB SUMMARY  You will be responsible for strategic direction for the delivery of partner-level support activities. Including handling urgent system changes requests associated with specific accounts, performing remote phone system setup, troubleshooting telecommunication system and dealing with port queries. The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support. RESPONSIBILITIESAnswer support queries via phone, email, and tickets logged on the customers portal.Analytical and problem-solving skills, with the ability to multitask.Log customer requests and incidents.Provide application and support to our growing client base from 8×8”s own products.Manage third party vendors and suppliers.Set up new users” accounts and profiles working alongside internal teams.Able to work with non-technical customers and technical customers alike.Work with senior engineers on escalated tickets.Log and escalate calls with third parties where required, ensuring communication back to the customer. SKILLS & EXPERIENCE REQUIREDExceptional customer service and confident communication skillsEnthusiasm and willingness to learnAble to work to targets (SLA’s)A high standard of written and spoken English and attention to detailExcellent teamwork skillsKnowledge of basic networkingBasic understanding of IP telephonyABOUT 8x88x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8×8”s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. ​In today’s competitive market 8×8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.For additional information, visit www.8×8.com, www.8×8.com/UK or connect with 8×8 on LinkedIn,Twitter, Google+ and Facebook8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8×8 jobs located in the US: 8×8 participates in the E-Verify program. View the Participant Poster in English | Español. View the Right to Work Poster in English | Español.