negotiable / Month
Technical Software Support. Circa 25K 30K + Benefits. Birmingham, West Midlands. Permanent.
This is a fantastic opportunity to work for an IT Technology SME delivering solutions into Tier 1 and Blue Chip Organisations.
Logging customer calls / review logged support calls
Updating internal systems with detailed notes for reporting
Working with the solutions delivery team
Assisting in configuration testing when needed
Identifying and implementing changes to the customer support process
Set up and maintain the test environment (with assistance from other teams)
Carry out testing on new product enhancements on the test environment
Liaising with the development and project teams
Performing software upgrades and occasionally installations
TECHNICAL SKILLS REQUIRED:
Understanding of Software Enterprise solutions
Help Desk experience 3+ years
Experience running a helpdesk
Good understanding of business processes and ability to present these clearly to end users
Ability to handle detailed instructions on systems for testing and handovers
Ability to report software testing issues and identify causes
Experience of defining / running test scripts
Report Writing Tool experience
3rd Party Hosting Experience
Relevant Microsoft qualifications
Excellent written and oral communication skills at all levels internally and externally
Good team player
Keywords: Software Support, Help Desk, IT Support, SQL, MS Office, Testing, Scripting, Reports, Birmingham, West Midlands, Permanent.
Could you be interested in looking at a new position to progress in your career?
If not why not recommend someone? Barclay Anderson are a leading ITRecruitment Specialist and are more than happy to pay referral feeson successful placements.
If youre interested in a new opportunity or if you know anyone that could be interested in a new role, let us know for more details.
Email your CV to firstname.lastname@example.org or call 0121 248 2604.
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