Strategic Renewals Specialist


  • Company:
    Walkerhamill
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Customer Service

Technology provider
Contract
Central London
120 to 135 per day – depending on experience
Our client is one of the leading international business providers to recruitment firms around the world. Due to maternity leave, an opportunity has arisen for a confident and analytical candidate to be on the front lines of customer interaction when it comes to the strategic renewal process. The ideal candidate will have previous customer facing experience and be confident in dealing with various teams across the company. This contract would be six to nine months.
Description
Gathering the required information on customers set to renew contract.
Provide timely execution of renewal contract to ensure correct billing process.
Managing client expectations regarding estimated response times for issue resolution.
Strategizing with management on best next steps to increase contract values on target accounts.
Provide strategic initiatives to decrease the contract risk values.
Organise, analyse, and submit opportunities for renewal of the field market accounts.
Define ways to increase the overall value of the contract with regards to price and user commitment.
Strategically working with the Sales team to decrease the contract risks.
Skills
Excellent analytical and customer service skills.
Ability to learn and articulate software-related and technical concepts.
Able to influence companies to help them succeed and grow.
Energetic and enjoy working in a fast-paced environment.
Enjoy working in an agile environment and a resilient nature.
Take ownership of your work and continuously strive for improvement.
Walker Hamill has been a specialist finance and strategy recruiter for almost 30 years. We have an extensive client group, including major multinational listed companies, private equity backed businesses and privately owned, early stage ventures. We recruit across all sectors, but have particularly strong client relationships in media, retail, pharma/biotech, technology, property/real estate, leisure and business services. We have offices in the UK, Switzerland and Australia. For further information, please seehttp://www.walkerhamill.com/