Software Support Executive (SaaS)


  • Company:
    BlueFire Consulting
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    IT & Software

Industry :
IT & Telecoms
Job Location :
Marlow
Job Reference :
12756
Job Category :
IT
Employment Type :
Permanent
Posted :
05/01/2017
Salary & Benefits :
30000 – 35000 per annum + Excellent Benefits
Experience Required :
See Job Description
Education Required :
See Job Description
Please note you must be permitted to work in the EC to .
Job Summary
Software Support Executive (Saas) Paying 30k-35k Benefits include Great coffee, sit-stand desks, table football, craft beer fridge, Xbox, Oculus Rift & HoloLens! Based in Marlow If you’re looking for a role in a big, bland, faceless corporation then you should stop reading now. If you’d like to put your talents to work in an innovative SaaS company and fast-track your career as part of a rapidly evolving,company that provides opportunity for growth and development,Read on!
Job Description
Software Support Executive (SaaS)
Marlow
30k-35k + Excellent Benefits including 25 days holiday + bank holidays, company bonus, pension training and other perks such as great coffee, table football, craft beer fridge, sit-stand desks, XBOX and access to latest gadgets such as Oculus Rift & HoloLens
If you’re looking for a Software Support Executive role in a big, bland, faceless corporation then you should stop reading now.
If you’d like to put your talents to work in an innovative SaaS company and fast-track your career as part of a rapidly evolving, young company that provides enormous opportunity for growth and development, then you’re in the right place. Read on!
The Opportunity
As a Software Support Executive, you will get the chance to work with our client who are one of the most innovative Software as a Service (SaaS) IT companies in the market. The have taken a popular Microsoft product and made it better, so much so Microsoft use it themselves! You will get the chance to support and manage this bespoke product and get to deal daily with the customers who depend on it. These customers include Microsoft, Deloitte, PWC, Ford and EasyJet to name a few, so you will get the chance to support and be involved with some of the world’s best clients. We don’t need you to have a specific background, but it is assumed you will be very good with customers and we want you to come from a software support background. We will train you on the rest!
The company have gone from humble beginnings but have grown fast over the years and continue to do so and we credit this success to the company culture. They are not here to churn our multiple products or even have one great idea and then sit on their laurels waiting for the money to roll in. They want to keep developing great quality products that stand out from the crowd.
That takes time and a high level of skill and that’s why they have engages Bluefire to find the Jedi Warriors of the software support executive Universe
We’re looking for people who can help us build something special
So do you think you have the Force? Get in touch
The Role
In the software support executive team, we work with customers to build our software application on top of Microsoft monitoring platforms. Our product is an IIS Web App, which our clients install and run on-premises. Those clients include some of the world’ s largest companies and were committed to delivering them an outstanding service and product, Our clients are Microsoft focused Enterprise organisations and so the technologies that we interact with are the likes of System Center, VMware, Hyper-V, Citrix, SQL, Exchange, IIS, AD and Azure. We aim to resolve issues quickly and see every new ticket as an opportunity to impress our clients with our quality of service and depth of knowledge. We work hard to keep our support overheads as low as possible. We support our clients within UK business hours, not round the clock.
The Candidate -What we are looking for!
In our software support team; things move fast and we’re looking for people who can play a vital part in influencing the success of the company. If you’ve got the talent we are looking for to succeed then we know that you’ll be good enough to secure an excellent salary in a faceless corporation who treat you just like the pound sign you are chasing. The real reason you should be interested in this role is if you want to do rewarding, innovative work that delights customers and do it as part of a friendly, talented and tight-knit team. The role would suit a 1st class graduate with good customer skills, who wants to work in an expanding SaaS company.
We want you to be bright and have strong customer service skills but also it would be assumed that you have a few years working within software support and if you`ve worked in the software as a service (SaaS) sector then brilliant but above that, we are happy to talk.
If you are working in software support and are looking to move into an environment where you can actually have the chance to influence things, think you have the skills and personality we’re looking for, we’d love to hear from you!
So send us your CV or give me a call, we’d love to chat!
Job Keywords
SaaS, Support, Software, Service Desk, Help Desk, Citrix, Microsoft, Server, Exhange, Active Directory, ITIL, Operative, SCOM, OMS, System Center, VMware, Hyper-V,
Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.