negotiable / Month
Site IT Support Engineer Up to 40,000
Successful niche managed service business seeks a further Support Engineer to work directly for the Managing Director. You will be based from their Stirchley offices but 50% of your time will be with clients, supporting them on-site. Clearly, theres some travel.
Engineers here see problems through to resolution and they record all their work for future reference. The team-spirit is high, so you will already be known as a team-player. You have a tendency to share knowledge, both technology and issue resolution.
In the main, this role is all about:
Managing helpdesk tickets
Maintaining Knowledge Base s
Monitoring daily client backup reports
Responding to monitoring system alerts
Visiting client premises when issues require onsite resource
Taking a leading role in client and internal projects
Sharing experience/knowledge with other engineers
Your skill-set encompasses at least 80% of the following:
Server 2012 / 2008 / SBS 2011
AD, Group Policy
Windows 7 10
Exchange 2010 / 2013 / 2016
Office 265 Exchange / SharePoint
Office 2007 / 2010 / 2013 / 2016
SQL 2008 onwards
RDS / TS 2008 / 2012
Firewalls WatchGuard / Draytek
Managed Switches HP
VMWare ESXi / Hyper-V
AV Sophos / Symantec / AVG
Mobile device configuration (email / apps)
WAN & LAN configuration
Remote access software BeAnywhere / TeamViewer
Hardware configuration of PCs and servers
The ethos here is to keep the end-client happy at all times, take ownership of problems and ensure clients and the internal team are fully informed of the next step.
Scope for promotion: The MD would like to identify someone who can take more responsibility in the future; a board-level promotion is quite a possibility.
Could you be interested in a new opportunity to progress in your career?
If not why not recommend someone? Barclay Anderson are a leading ITRecruitment Specialist and are more than happy to pay referral feeson successful placements.
If youre interested in a new opportunity or if you know anyone that could be interested in a new role, let us know for more details.
Email your CV to email@example.com or call 0121 248 2609.
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