Site IT Support Engineer – Birmingham

  • Company:
    Barclay Anderson
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    IT & Software

Site IT Support Engineer Up to 40,000
Successful niche managed service business seeks a further Support Engineer to work directly for the Managing Director. You will be based from their Stirchley offices but 50% of your time will be with clients, supporting them on-site. Clearly, theres some travel.
Engineers here see problems through to resolution and they record all their work for future reference. The team-spirit is high, so you will already be known as a team-player. You have a tendency to share knowledge, both technology and issue resolution.
In the main, this role is all about:
Managing helpdesk tickets
Maintaining Knowledge Base s
Monitoring daily client backup reports
Responding to monitoring system alerts
Visiting client premises when issues require onsite resource
Taking a leading role in client and internal projects
Sharing experience/knowledge with other engineers
Your skill-set encompasses at least 80% of the following:
Server 2012 / 2008 / SBS 2011
AD, Group Policy
Windows 7 10
Exchange 2010 / 2013 / 2016
Office 265 Exchange / SharePoint
Office 2007 / 2010 / 2013 / 2016
SQL 2008 onwards
RDS / TS 2008 / 2012
Firewalls WatchGuard / Draytek
Managed Switches HP
VMWare ESXi / Hyper-V
AV Sophos / Symantec / AVG
Mobile device configuration (email / apps)
WAN & LAN configuration
Remote access software BeAnywhere / TeamViewer
Monitoring PRTG
Helpdesk ZenDesk
Hardware configuration of PCs and servers
The ethos here is to keep the end-client happy at all times, take ownership of problems and ensure clients and the internal team are fully informed of the next step.
Scope for promotion: The MD would like to identify someone who can take more responsibility in the future; a board-level promotion is quite a possibility.
Could you be interested in a new opportunity to progress in your career?
If not why not recommend someone? Barclay Anderson are a leading ITRecruitment Specialist and are more than happy to pay referral feeson successful placements.
If youre interested in a new opportunity or if you know anyone that could be interested in a new role, let us know for more details.
Email your CV to or call 0121 248 2609.
Not the job youre looking for? Email us your CV to see how we can help you.
Is your company currently recruiting? Call us today to discuss your vacancy with one of our experienced recruiters: 0121 248 2600.