Service Desk Support Analyst – Long Weekend

  • Company:
    Cathcart Associates
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
  • Posted:
    1 day ago
  • Category:
    Business / Mgmt

Service Desk Support Analyst – Long Weekend
Salary: Contact Us
Location: Glasgow
Ref: VR/22279
Service Desk Support Analyst required to join a very successful and established Professional Services Company in Glasgow City Centre on a permanent basis. You will join a fast-paced Service Desk to provide first line support to a busy global user base. You will be tasked with the timely first line desktop, mobile and application support for all internal users to ensure minimum downtime and disruption.The ideal candidate will have previous experience of working within a fast-paced Service Desk environment.This role would be suited to a candidate with strong working knowledge of Windows Desktops, Office suite and MDM experience: including Blackberry.You will have a proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with users at all levels of the business.The shift pattern for this role will be a rota of 12 hour shifts which alternate every two weeks. For example, Week 1 & 2 – Friday, Saturday, Sunday (Nights 8pm – 8am) and Week 3 & 4 Saturday, Sunday, Monday (Days 8am – 8pm) – 3 days on / 4 days off. Key Skills and Experience** Microsoft Office XP/WIN7/2003 and 2010 – Word, Excel, Outlook & PowerPoint** Knowledge of Document Management Systems would be beneficial** CRM application knowledge: Ideally Interaction ** Knowledge of Dictation Software: Bighand 3 or similar** Active Directory Administration** Email Archiving Solutions: Ideally K Vault** Installation/moves of hardware such as printers, digital senders, MFD’s (multi-function devices), PC’s and all peripheral items This will be a great opportunity for someone who is looking to expand their skills and progress their career within a busy technical environment.Please note that this role operates on a rotating shift pattern, to support global operations. For more information please apply and call Michael Burrell or Lawrence Revel at Cathcart Associates. Technical Support Analyst / Service Support Analyst / Client Support / Client Services Representative / System Support / Product Support Analyst / IT Support / Computer Science / Glasgow / First Line Support / Second Line Support / Global Helpdesk / Falkirk / Stirling