Cobham IT has an exciting opportunity for a Service Desk Analyst (1st Line). As the Service Desk Analyst (1st Line) you will record and process Service Desk tickets. Fulfil Service Requests including PC builds, account creation, moves and changes.Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues in line with service level agreements. Carry out initial fault finding for technical issues and either resolve or escalate as appropriate Location Marlow, Buckinghamshire. 15% travel to other sites As the Service Desk Analyst (1st Line) your skills and qualifications will ideally include: Minimum of 2 years Service Desk experience Technical skills and experience of supporting the following areas at first line level: Windows 7/10 Microsoft Office 2010/2013/2016 Active Directory Understanding of networking concepts and technologies Microsoft, or other relevant vendor certifications an advantage Experience of working within a structured service delivery framework desirable As the Service Desk Analyst (1st Line) your main responsibilities will involve: Responding to Service Desk tickets within the appropriate service delivery timeframes Setup, deployment and support of desktop and laptop systems Activating and supporting mobile devices Configuration and support of voice/video communication systems Active Directory and Exchange user account management Supporting local business applications Operate to Cobham policies, procedures and standards Support such other commensurate IT projects and activities, as required About Cobham plcCobham is a leading global technology and services innovator, respected for providing solutions to the greatest challenges, from deep space to the depths of the ocean.
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