Senior IT Service Desk Analyst


  • Company:
    Ascent People
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    IT & Software

Location:North West
Industry:IT
Salary:20000 – 25000 per annum
Posted:22/01/2018
Description
IT Service Desk Analyst
My client is a large financial organisation who is looking for an experienced Service Desk Analyst to administer a busy IT Service Desk with internal customers and IT work streams.
You must have previous experience as a Service Desk Analyst and will have knowledge of most of the following;
2 years experience of working within an ITIL Servicedesk
Windows 7/8 operating systems
Good working knowledge of MS Office 2003 and 2013 products
Very strong customer facing and communication skills
Excellent organisational skills
Ability to work under pressure
Clear and positive telephone manner
Being a good all-rounder in terms of supporting all areas of IT
Good team working skills
Excellent communication skills (both orally and written) across all levels including both technical and non-technical staff and customers
Self-motivated with ability to work independently
Accuracy and attention to detail
Must have ability to multi-task, taking calls, assigning jobs to technical staff and providing customers with updates
Ability to adapt to changing circumstances
Positive and flexible attitude
Ability to deal with a wide range of users
To apply for this Service Desk Analyst role please send your CV for immediate consideration.
Applicants of all ages and backgrounds will be considered. Ascent People is acting as an employment agency for this vacancy.