Senior Client Services Manager

  • Company:
    Create Select
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Customer Service

Salary: Up to 50k
Sector: Content
Sub-sector: Client Services
Type: Permanent
Location: London & South East
job description
New Job- A Senior Client Services Manager is needed who is a goal-focused team player with the confidence and experience to hit the ground running in a rapidly growing media company. Our client is the leading expert in news and factual production, channel launches and the distribution of PR content. They design, build and manage digital platforms to distribute the content of global brands including IKEA, PwC, KIA, adidas, FILA, Lamborghini, Porsche and the IMF. They also provide those brands with strategic consultancy, editorial and production support, media relations and live coverage at major events and launches.
Role summary:
The Senior Client Services Manager will be responsible for their own accounts and will also provide leadership within the client services team. That team exists to ensure clients:
receive products and service of the highest possible standard in a timely and professional manner
renew service and licence contracts
make maximum possible use of the full range of products and services appropriate to their need
Identifying opportunities to upsell and supporting the sales team in pitching and closing upsell opportunities is an important element of this role.
The Senior Client Services Manager will:
understand every link in the product value chain and have a close working relationship with the teams across the business which sell, design, build and deliver products and services
develop an intimate knowledge of the brands you will serve including their values, priorities, commercial requirements and operational needs
Key responsibilities
Day-to-day account management of your own book of clients
Regular client liaison
Oversight of content publishing on clients site and your clients online newsrooms
Provision of monthly and on-demand reports for clients
A detailed knowledge of client contracts and SLAs
Timely contract renewals in conjunction with the relevant sales person
Maximising upsells in conjunction with the product, production, editorial and sales teams
Project management of product roll-outs, production and services to your clients
Developing or contributing to pitch documents, sales materials and marketing materials
A good working knowledge of the CMS and back end of our clients platforms
Track client news relevant to our relationship and brief colleagues and managers across the company as appropriate
Use your skills and experience on projects across the Group as necessary
Essential skills and experience
A minimum of 6 years experience in client facing roles within a competitor environment
A track record of working with senior clients at enterprise brands
Proven sales ability
Team management
Project management
A good knowledge of broadcast and online production
A thorough knowledge of the UK and European media landscape
High level of proficiency with Word, Excel, PowerPoint, Google Analytics and Salesforce
A passionate interest in news and current affairs
Excellent verbal and written communication
Language/s an advantage
Essential qualities
Highly motivated
Enterprising and entrepreneurial
Client focused
Team player
Patient and thorough
Attention to detail
Excited by pressure and a fast-paced environment
For a complete spec, please register your interest. We regret only successful applicants will be contacted.