negotiable / Month
26000-29000 per annum
Second Line Engineer
As an experienced 2nd Line Engineer you will be supporting and maintaining large scale, critical, enterprise Aviation IT Infrastructure. Providing IT Help Desk support to associated hardware and software, including installation and configuration of new solutions.
Salary competitive 26,000-29,000 DOE generous benefits
As a Service Desk 2nd Line Support Engineer, your main responsibilities will be to support & maintain clients core infrastructure i.e. availability, performance, security and operability (covering servers, networks, telecoms, firewalls, routers, switches and storage), reporting directly to the Service Desk Manager.
You should have a minimum of three years experience in a similar 2nd Line technical role, preferably within an ITIL environment.
Manage incidents and requests through to resolution in line with process and SLA
Manage and maintain Active directory and Group policy
Carry out regular server reviews and health checks
Support IT project work when required this may include commissioning and decommissioning of new systems, including testing and documentation
Provide out of office hours on call support, on a rota basis
Liaise with customers, 3rd party software vendors and suppliers
Assist with 1st line duties during busy periods/annual leave
Provide mentoring and encouragement to the 1st line engineers, produce process documentation & training where necessary
Skills and Experience:
Expertise in diagnosing, repairing and solving hardware/software server & network related issues.
Excellent experience and understanding of Microsoft Windows Server 2012 & 2016, including, but not limited to, active directory, file permissions, DHCP/DNS services, firewalls and group policy.
Excellent experience and understanding of MS SQL, IIS SharePoint, Microsoft Exchange, RDS & Terminal Server
Excellent experience and understanding of virtualisation solutions such as VMWare and Hyper-V.
Experience of networking principles such as VLANs and VPNs
Experience and understanding of backups & restoration
Strong customer focus with commitment to providing a high level of customer service
Ability to work as part of a team
Reliable, honest and willing to go the extra-mile
Send your CV now for an immediate response.
Hours: Full time Hours (40 hours per week)
Benefits: Pension, Private Healthcare, Life Assurance, Travel Insurance, Group Health Scheme
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