Pre-Sales Solution Architect, CCM
**General Information**
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Country
England
Department
SOLUTION_DESIGN
Date
Tuesday, April 8, 2025
Working time
Full-time
Ref#
20035468
Job Level
Specialist
Job Type
Experienced
Job Field
SOLUTION_DESIGN
Seniority Level
Mid-Senior Level
**Description & Requirements**
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**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
**Purpose:**
This position supports the pursuit of new Digital Services business and the implementation of newly won contracts. Candidates should expect to work across IT, transactional print, hybrid mail, direct mail, composition and marketing for digital campaign creation and to champion the benefits and adoption of Xerox’s services and adoption of multi-channel delivery. They should also be aware the developing use of automation tools in Digital Services e.g. IDP, AI and RPA etc.
Working under the direction of the Digital Services Leader, the successful candidate should expect to be accountable for the development of winning, deliverable and profitable solutions. This starts with the acquisition and shaping of customer requirements through early engagement, POC. demo’s and creates winning solutions and profitable business contracts aligned to Xerox’s portfolio
**The Solution Architect is focused on:**
+ Maintaining expertise in the services Xerox offers and providing input to the development of Innovative products and solutions that are used in the delivery of those services.
+ Maintaining a broad awareness of the development of tools techniques and services within the Digital Services and Customer Communication Management especially in automation and multi channel communications.
+ Crafting and documenting compelling, standardised & repeatable solutions and services in response to bids and tenders received.
+ Working as part of cross-functional teams of Stakeholders and Subject Matter Experts contributing to the development of the solution.
+ Gathering solution component costs and contributing to the development of the business case.
+ Complying with corporate governance processes to ensure that solutions are fully documented and have the approval of relevant stakeholders.
+ Supporting service transition into live service delivery including configuration of both software and hardware components.
+ Supporting the Change Management Process and revising the solution as necessary based on changing client requirements.
**Scope:**
+ Working in close collaboration with Sales, Bid Management, Consultants, IT, Human Resources, Commercial, Service Delivery Go Inspire and external partners, the Solution Architect will orchestrate and enable high-value deal wins in both competitive and non-competitive proposal situations. The Solution Architect will manage and lead the solution architecture work stream through deal closure and transition to handover to the service delivery teams, including POC, customized client demonstrations
+ The Solution Architect is accountable for comprehensive, end-to-end solution design, deployment oversight, documentation and compliance with all governance requirements.
+ The role will involve occasional travel in support of projects.
**Responsibilities:**
+ **Bid/Sales Support** – Works with Sales and Bid Managers in the presales phase of Digital Service(s) contract. Assists with the preparation and delivery of service contract proposals, bids and responses to tenders. This may include demonstrations and proof of concepts.
+ **Solution Design Authority** - Takes responsibility for all components input to solution design including partners and third parties as well as qualification and business approval meetings and tollgates security reviews and other design governance approvals.
+ **Cost and Risk** – Defines the approach to solution development, controlling scope and the work of the solution design team in order to ensure an acceptable cost structure. Able to articulate the entire solution to a client or partner on a technical and business level, clearly identifying benefits, assumptions and risks.
+ **Business Development** – Establishes customer requirements for a solution building strong relationships with relevant stakeholders in Xerox, customer organization and partners. Plays a key role in influencing the customer to choose Xerox.
+ **Requirements and Integrated Design** – Designs innovative solutions, and can manage the work of different specialists – including partners and third parties - contributing to the design and implementation. Works with Xerox pursuit and commercial team to develop solution and business case.
+ **Re-use of Knowledge** – Proactively shares knowledge with colleagues and provides feedback to enable continuous improvement and learning from past experience. Updates and improves standard solution architect methodologies and collaterals based on learning and customer requirements/feedback. Promotes knowledge sharing with other stakeholders.
+ **Development Focus** – Takes responsibility for own professional development. Additionally, contributes to the development of Solution Architect expertise and methodologies within Xerox by sharing experience and presenting to colleagues at team events.
**Background, Experience, and Qualifications:**
+ Background - Services based, technology enabled roles in organizations associated with the digital transformation of traditional transactional print and mailing applications or the design and operation of onsite, near site or offsite production centers.
+ Experience – Design, onboarding and automating transactional printing and mailing applications and with particular emphasis on the migration of paper-based communications to digital delivery. The successful candidate will ideally demonstrate hands on experience in projects delivering document composition and workflow automation, particularly personalized, one to one communications resulting in the delivery of transactional and promotional communications using multiple channels.
**Supporting Skills:**
+ Ability to articulate the principles of data privacy regulations and demonstrate their impact on solution design.
+ Understands the principles of commercial business case development and P&L management.
+ Has strong communication skills, both written and verbal, with the ability to describe the technical features and business benefits of solutions proposed.
+ Excellent MS-Office skills
+ Has worked with document composition tools such as Quadient Inspire
**Qualifications (desirable but not essential):**
+ Prince2 or similar project management accreditation
+ ITIL and familiarity with its principles and practical application
+ TOGAF or alternative architecture design frameworks
+ Microsoft certifications
#LI-LL1
#LI-REMOTE
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to
[email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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