Buchanan and London
negotiable / Month
Full Time Manchester Posted 5 years ago WebsiteBuchan and London RecruitmentThe role of a Lead Generator is to generate sales leads by contacting potential customers to discuss their financial situation. Build Customers interest in the services and products offered by the company maximising the potential of leads whilst offering best practise advice in line with our Treating Customer Fairly Policy.
The Lead Generator must have outstanding and effective communication skills, positive attitude to work, self motivation, determination and the ability to work within a busy and fast paced environment, this will be the key to ensure success in the role.
The position is outbound only
Experience in a Lead Generation/New Business Role
Experience in dealing with customers either face to face or via the telephone
Call Centre experience
Previous Experience working on a Dialler
Duties and Responsibilities
To follow Treating Customers Fairly policy on each transaction, ensuring the best customer outcome is achieved.
To follow all regulatory requirements in line with the FCA
Maximise all daily leads to meet required Conversion KPIs
Contact potential customers via the Dialler ensuring call outcomes are recorded accurately and efficiently.
Work within the departmental SLAs for wrap and pause time maximising productivity
To comply with and be up to date with all aspects of compliance, Data Protection, Anti Money Laundering and financial crime awareness.
To participate in annual knowledge testing to ensure the required competencies are in place to ensure competent with duties.
Ensure that the call guidelines are practised in line with required quality checks and compliance
Comprehend, capture and interpret basic customer information within the database
Meet KPIs and Performance Targets as set by the Department Head.
Knowledge and Skills/Requirements
Able to demonstrate effective communication of complex information
Outstanding interpersonal skills with presentation that represents the company image.
Able to demonstrate drive and passion in order to achieve targets within a fast paced environment.
Excellent time management and organisational skills
Effective in both written and verbal communication.
Competent user of Microsoft packages e.g. Word, Excel, PowerPoint
Ability to follow all company policies and core values including Treating Customers Fairly policy.
JOB CHALLENGES AND PROBLEM SOLVING
The Call Centre Agent must be able to demonstrate consistent achievement of their own targets in line with the Company targets.