IT Support Engineer – 2nd Line

  • Company:
    Cathcart Associates
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    IT & Software

IT Support Engineer – 2nd Line
Salary: 18K – 22K per annum
Location: Liverpool
Ref: LB016
IT Support Engineer – 2nd LineA motivated IT professional who has a passion for providing IT support is required to join a digital agency in Liverpool city centre.The role:You will be the first point of contact for internal users that are having issues with equipment. You will have to have the technical capability to resolve 1st/ 2nd line issues and then escalate further problems to the Infrastructure manger. Alongside this you will help monitor the internal IT infrastructure services including applications, networks, IT security and telecommunications.The ideal candidate will be highly motivated and willing to get involved in IT infrastructure projects and work proactively to improve the all-round IT infrastructure. This a great chance for an IT professional to champion the support of one of the UKs leading digital agencies. Key Skills: ** Resolving the technical issue from start to finish** Windows Server 2012** Office 365 Administration,** Experience within 1st / 2nd line teams**Exchange Server** SQL – Server** Good technical problem-solving skills** Ability to identify issues that jeopardise the level of service**Good Networking knowledge This opportunity offers training and progression opportunities from day one. If you are looking for a new opportunity where you can utilise your technical skill set, please call Lewis Black at Cathcart Associates and apply.