Buchanan and London
negotiable / Month
Full Time Colchester, Essex Posted 7 months ago WebsiteInsurance / Repair Network Manager Paying 40k
Job Purpose:Our Client is one of the Leading Insurance Claims company`s in the UK !
This is a Fantastic Opportunity to join a company with Excellent Benefits and Progression.
To be an integral part of the motor management team. Role will be focused on achieving market leading repair capability to match our client requirements.
Duties and Responsibilities:Develop strategy for repair network to ensure we remain at the forefront of capability
Monitor and report on performance of Network Repairers against key metrics.
Use desktop and physical audit together with MI to monitor network and repairer performance
Identify current and future network requirements and deliver a programme of recruiting appropriate repairers.
Provide a repair network that enables us to maximize our conversion into repair network
Work effectively with our clients to ensure we understand and respond to their needs for repairer capability
Work effectively as part of the motor management team to identify and deal with any factors that prevent us achieving optimum levels of conversion into repair network.
Investigate and manage to conclusion any complaints relating to repairer performance.
Keep our commercial arrangements with repairers and associated suppliers under review to ensure best possible performance whilst maintaining effective relationships with all suppliers.
Monitor technical and legal developments and ensure our we are using the most up to date information and approaches
Be responsive to queries raised by the claims team within specific time frames
Provide training content for the training coordinator to deliver where appropriate to support these objectives
Develop and present relevant MI on network and engineering statics to key stake holders within the business and external customers
Skills & Experience:Conversion to network
Average repair costs
Parts to labour ratios
Key to key times
Repairer complaint ratios
Ability to articulate results and performance
Ability to read and dissect MI
Efficient time management
Ability to work individually and produce results