Implementation Analyst


  • Company:
    CV-Library
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    IT

Implementation Analyst + future opportunities in a variety of career paths

Company

An exciting opportunity has arisen for an Implementation Analyst with this established and fast growing tech company.They are one of the leaders in their field and enjoy an excellent reputation.You will enjoy bright contemporary offices and a great time to join this innovative company as they embark on their next stage of growth which offers future opportunities in a variety of career paths

Role Description

The Implementation Analyst is a client-facing role, ensuring that the company’s clients are on boarded on their SaaS platform quickly and with a high level of quality and customer satisfaction.

Reporting to the Implementation Team Lead, you will work on multiple projects for new and existing clients.

On individual projects, you will work under the direction of a Solution Delivery Consultant, responsible to understand the requirements of the client’s solution, configure the solution, work with the development team on delivery of any technical requirements requiring their support, work with the customer to test the solution, facilitate handover to support with training for end users and some elements of project management.

Responsibilities

As Implementation Analyst you will be:-

* Working on multiple projects under the direction of a Solution Delivery Consultant. Manage client implementations from signature and help clients implement solutions from kick off to go-live

* Deliver and demonstrate outstanding results to, and for clients from go-live

* Pro-actively identify ways of improving the products and services delivered

* Support Solution Delivery’s team objective towards delivery and revenue recognition

* Engage in other activities and projects as directed by your manager from time-to-time

* Deliver outstanding customer satisfaction during and after the implementation process

Skills & Experience

As Implementation Analyst you will have:-

* A science/mathematics/IT degree or equivalent qualification

* Basic knowledge of HTML, CSS, JavaScript, SQL and FTP file transfer

* Have an understanding of SaaS models and the difference between building a product and doing bespoke client work.You’ll be helping ensure that clients know how to best make use of existing products.

Person

As Implementation Analyst you will be:-

* Confident in working within a structured and unstructured solution delivery environment

* Energetic, enthusiastic and a great communicator internally and externally on the client side on all levels.Happy to spend time talking with clients to understand project objectives and client needs to plan and scope projects accordingly

* Articulate and possess excellent communication skills

* Attention to detail

* Looking for an opportunity to join in an entry level position, with careers paths into technical, professional services or client services

In return you will enjoy a dynamic and modern environment at a time of further growth so an exciting time to join which offers future opportunities