Field Monitoring Officer – Slough


  • Company:
    Capitacustomermanagement
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Customer Service

Vacancy ID:
56555
Work location
UK – England – Berkshire
Office location:
Based At Home
Position category:
Customer Service
Shift:
Full Time Night
Work pattern:
Varied shifts
Business unit:
Employment type:
Permanent, Full Time
Education required:
Not specified
Vacancy closing date:
Nov 21
2018
Becoming a Field Monitoring Officer with Electronic Monitoring Services:
Capitas Electronic Monitoring Service (EMS) is currently looking to expand their team of Field Monitoring Officers across Slough.
Are you comfortable dealing with people on a daily basis? Do you enjoy thinking on your feet, using your initiative and taking responsibility for your actions? Are you a problem solver, whos motivated and looking for a new challenge? If youve held a full driving licence for over a year and are willing to travel for work then this exciting opportunity could be for you.
What youll do:
Our Field Monitoring Officer role involves going into the homes of those on curfew, whether thats alone or alongside a colleague. Then itll be your responsibility to install, calibrate and decommission monitoring equipment, so that the person on curfew can be detected within the boundaries of their property. Youll check and clean equipment when its issued and on collection, and quarantine any equipment which needs to be held for evidence. Responding to priority visits, youll be there to address any incidents and liaise with the central office over any issues or subject breaches. As you need to travel regularly and continuously throughout your shift, well provide you with your own company vehicle.
Youll keep track of equipment and make sure you complete paperwork in a timely and accurate manner. Following standard operational procedures, youll ensure contract compliance is maintained at all times. Youll also help with ad-hoc duties and take part in meetings with both your team and your line manager. Occasionally, you might also need to attend court, but this is rare.
We operate 24/7, 365 days a year, so as a Field Monitoring Officer youll be expected to work a range of shifts during the hours of 5pm 3am. This will include weekends and bank holidays, on a rotating roster pattern and you can expect to work shifts similar to 5pm 1am, 6pm 2am, and 7pm 3am.
Your experience will include:
Physical fitness and mobility is vital, as youll be attaching and removing the curfew equipment. With experience working in a customer facing role, youll know how to deal with challenging conversations. Your strong interpersonal and communication skills means that your standard of both verbal and written English is high. Youre able to work flexibly on a shift rota basis and you work well as part of a team and on your own. Its essential that you have a full UK Driving Licence and at least a year of driving experience, so you can travel to the subjects homes.
About Capita Electronic Monitoring Services
Capita EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including tagging) across England and Wales. Electronic monitoring technology is used to deter individuals from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons.
Whats in it for you?
As well as a generous basic salary of 19,560, well give you23 days holiday, a company car, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
Youll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential whatever that means to you.
What we hope youll do next
Help us find out more about you by completing our short application process click apply now. We understand you might have some questions before taking the step to apply so you can contactaaron.green@capita.co.ukfor guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
Key words: prison, probation, community, security, police, armed forces, veterans, military