Enterprise Client Support Associate


  • Company:
    McGraw-Hill
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Customer Service

Enterprise Client Support Associate London
The Team:
You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.
The Impact:
You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results.
What s in it for you:
You will start in a junior role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.
Responsibilities:
Respond to inquiries for data feed clients
Improve your technical expertise with and SQL, User Acceptance Testing (UAT) and MS Excel
Provide professional, timely, quality support of our feed based products
Recording accurate and timely tracking of client issues within our Client Relationship Management system
Documentation of newly found solutions and product updates
Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
Staying current on existing and newly developed product offerings
What we re looking for:
Minimum 2.1 Bachelor s degree in Finance, Business, Accounting, Economics, Mathematics, or related field
Fluency in English as well as Spanish, French, German or Italian
Experience in Microsoft Products
Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
Team-player mentality with collaboration skills
Flexible to changes in a dynamic environment
Knowledge of Capital IQ Platform – Products (especially our feeds product, e.g. Xpressfeed)
Advanced Excel skills and experience
Preferred Qualifications:
Knowledge of investments including private equity, public equity, fixed income, ETF s, mutual funds, commodities, etc.
SQL experience preferred
S&P Globalincludes Ratings, Market Intelligence, S&P Dow Jones Indices and Platts. Together, we re the foremost providers of essential intelligence for the capital and commodities markets.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race – ethnicity, gender, pregnancy, gender identity or expression, colour, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law. –
To all recruitment agencies:
S&P Global does not accept unsolicited agency resumes. Please do not forward such resumes to any S&P Global employee, office location or website. S&P Global will not be responsible for any fees related such resumes.