Enforcement Agent – Team Manager – Northampton or Birmingham


  • Company:
    Capitacustomermanagement
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Customer Service

Vacancy ID:
56530
Work location
UK – England – Birmingham
Office location:
Northampton
Position category:
Business Operations and Service Delivery
Shift:
Full Time Day
Work pattern:
Monday to Friday with occassional weekends
Business unit:
Enforcement
Employment type:
Permanent, Full Time
Education required:
Not specified
Vacancy closing date:
Nov 26
2018
Becoming an Enforcement Agent Team Leader with Equita:
Location covering either Birmingham or Northampton
As an Enforcement Agent Team Leader, you will manage a team of field based enforcement agents. Ensuring that performance, behaviour and conduct expectations are met by encouraging a culture of continuous development, through effective coaching and feedback.
What you will do:
Take responsibility for the development of all team members, ensuring that their qualification, certificates, skills and knowledge are kept up-to-date and relevant
Ensure that all documentation is maintained accurately and submitted within agreed deadlines
Motivate team members to achieve targets, contributing to organisational incentive and motivational activities
Provide accurate daily / weekly / fortnightly / monthly statistical information relating to Enforcement Agents performance
Provide support to management / HR support for recruitment and selection processes
Ensure that all monitoring and Audit checks are conducted in accordance with company policy
Your experience will include:
Previous experience working in a Team Leader/Supervisor position of targeted field based staff
The ability to lead, motivate and develop team members
Strong interpersonal skills, including the ability to persuade and influence
Results oriented, with the ability to understand and interpret statistical information
Excellent communication and listening skills
Confident and self-motivated
About Equita
At Equita we tailor our collection, recovery and enforcement services to the nature of our clients needs. So, we adopt a subtly different approach in every one of the 200+ local authorities we act for and a totally different one when we work with solicitors on High Court Enforcement cases. In the field and behind the scenes, its our peoples professional skills and personal qualities that have earned us our outstanding reputation for considerate, effective service and this is your chance to join them.
Whats in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 days holiday (rising to 27, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
Youll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process click apply now. We understand you might have some questions before taking the step to apply you can contact hazel.hibbitt@capita.co.uk for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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