Digital Transformation Lead

  • Company:
  • Location:
  • Salary:
    negotiable / Month
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  • Posted:
    6 hours ago
  • Category:
    Business / Mgmt

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Here at npower we are investing in our Digital capability, from providing quality online experiences for customers to driving a Digital first culture within the organisation.We are looking for a Digital Transformation lead who will be responsible for working with a business area to understand challenges and opportunities. We will then expect you to support in translating this into a compelling Digital strategy and roadmap.You’ll have a real passion for driving online focus and adoption across all npower markets through customer journey design. You will love working alongside business partners across npower, and will ensure that a digital focus and consideration is given at all points in the end-to-end customer journey.
You will love to lead on plans ensuring the integration of self-service capability across the platform
You will engage and influence the optimisation team to define appropriate customer experience in relation to impacted channels and customer journey
You will be very well-organised and love forward planning, this will ensure a consistent pipeline of opportunities
Youll have a keen interest in all things Digital
You will have the ability to translate external trends and customer expectations into commercial opportunities to gain agreement from partners
You will have a solid grasp of online technology and associated trends
Deep understanding of web development practices and methodologies
Strong presentation skills and experience of influencing at a senior level
You will love a challengeThis is an excellent time to join npower and play a central transformational role. If you feel you have the experience to really make a difference in this role then we would love to hear from you.What we offer our people
As well as a competitive salary and impressive benefits package which includes a 15% bonus opportunity, pension, healthcare and 25 days holiday, youll also get the opportunity to shape the future of our business. Along the way, well give you all the support you desire to develop your skill set and achieve your long-term objectives.
To see the excellent range of benefits we offer to employees, please visit: Opportunities
We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.Our Company
npower is one of Britains leading energy companies, and is part of the innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England. Every year, we issue over 22 million bills and answer around 2 million phone calls.
npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.