Customer Service Team Leader


  • Company:
    Parkside Recruitment
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Customer Service

JobReference:
34877
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Team Leader, Call Centre/Customer Service
Salary:
35,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
22/11/2018
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34877 – Customer Service Team Leader
My client is looking for a Customer Service Team Leader to join a well established brand, who will be the escalation point for the team for customer queries, this role provides excellent progression for those who want to develop their career as well as working within some amazing offices.
Location: Burgh Heath
Salary: Up to 35,000
Hours: Monday to Friday 08:30-20:00 on shift rota, 1 in 4 Saturdays 09:00 to 18:00 and 1 in 4 Sundays 10:00 to 15:00
Key duties:
Developing new work streams
Responsible for all customer contact and account management
Discussing finance options, arranging test drives and communicating with the dealerships
Being the escalation point for the customer support team
Being the focus for sales and new work streams within your team
Responsible for training, developing and coaching team members
Planning resources to support the workload, scoping new projects and new channels such as web chat
Responsible for producing reports for the rest of the business
Helping customers through their online journey
Achieving optimum customer experience
Key requirements:
Essential:
Online Retailing Experience
Experience of managing a sales team
Customer first mind set
Excellent communication skills
Strong attention to detail
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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