Customer Service Representative


  • Company:
    CV-Library
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Customer Services

Customer Service Representative, Bury, £8.10 per hour

Start dates throughout January 2019

All Inbound calls

Free onsite parking

Genuine long term career prospects in management and training

To be able to work a shift pattern Monday-Friday between 8am and 9:15pm, 8am to 8:15pm Saturdays and 10am to 6:15pm Sun.

If customer service is what you do best, then we want to hear from you.

Working on behalf of one of the UK's largest telecoms suppliers you will be identifying opportunities to provide with the latest products and services, adding value to the services they already receive.

You will also be talking to customers who are looking for a new provider, understanding their issues and reasons, and working with them to come up with a solution that meets their needs and retains their custom.

They will be required to keep their knowledge up to date on the full range of products and services whilst having a good understanding of our competitors. So if you’re into tech, this would be great for you.

Taking personal ownership of each customer situation you’re dealt with is crucial, providing an outstanding service which is both positive and memorable, keeping our customers returning to us for any new products/services they require.

Key responsibilities:

* Take ownership of customer calls and ensure that every interaction is executed and dealt with consistently and to the highest standard
* Build rapport with your customers and use appropriate questioning to identify and ascertain customer’s needs
* Achieve KPIs and objectives
* Identify areas for improvement to ensure we’re offering a ‘right first time’ customer resolution

Skills Required:

* The ability to deliver world class and memorable customer experiences
* An awareness of the sales cycle
* An excellent telephone manner and ability to build trust with the customer
* Strong verbal and written communication skills

To be able to work a shift pattern Monday-Friday between 8am and 9:15pm, 8am to 8:15pm Saturdays and 10am to 6:15pm Sun.

Essentials:

* You must be able to provide satisfactory references for the last 3 years
* You must have NO unspent criminal convictions
* You must be able to pass a lenient credit check

Interviews and start dates are available immediately so please click APPLY today or call Hannah Crawford at Search Consultancy – Manchester for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age