Customer Service Officer


  • Company:
    STM Group
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    13 hours ago
  • Category:

Are you passionate about customer service? Would you like a career in the Rail industry? If yes, then we are looking for you! Due to the continued growth on your South Western Rail contract we are now recruiting for an Additional team of Gateline Officers to complement our team who have an excellent level of customer service to work across Waterloo, Surbiton and Kingston Railway Stations. The main responsibility is to assist customers travelling on the rail network, engage with passengers and enhance their travelling experience. As a Gateline Officer you will play an important role in responding to passenger enquiries, reporting anti-social behaviour at the station and completing accurate reports. If you enjoy speaking to people, this is the right job for you! This is an excellent opportunity to join a renowned, national organisation and to develop your career in the Railway industry What You Get Hourly rate of 9.75. Exclusive access to our VIP Very Important Perks benefits portal and automatic enrolment on to our company pension plan Ownership and accountability for a Railway Station during your duty hours Opportunity to make a real difference and a position of real responsibility Training, Support and Personal Development An opportunity for progression in a fast moving, exciting and growing company Shift times are outlined below. Waterloo Monday Thursday 06.00 to 14.30 / 14.15 to 22.30 Friday – Saturday 06.00 to 15.00 / 1445 to 23.45 Sunday 07.00 to 15.00 / 14.45 to 22.30 Surbiton & Kingston Monday – Saturday 06.00 to 1400 / 20.00 to 00.00 Sunday 07.00 to 15.00, 15.00 to 23.00 What We Want Experienced customer service professional, with brilliant communication skills Smart, well-groomed and confident disposition Excellent written and verbal communication skills You must be able to work 5 days out of 7 which will include some weekends You must be able to commute to railway station for both morning and afternoon shifts, you will not be considered for this opportunity unless you live in the local area. You will be required to pass Drug & Alcohol screening prior to employment commencing. Due to the high volumes of applicants if you have not heard back from us by 14 working days please consider your application unsuccessful STM Group is an equal opportunities and diversity aware employer STM hold ISO 9001, ISO 14001 & ISO 18001 certification together with Security Industry Authority Approved Contractor Scheme accreditation. IND – HP

0-1 year