Customer Care Assistant


  • Company:
    CV-Library
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Customer Services

Our client is rapidly becoming known as one of the leading Tier 2 energy supply businesses in the UK. They are currently experiencing a rapid growth stage and, as part of their continued expansion, we are seeking to recruit a Customer Care Assistant to join their team.

RESPONSIBILITIES

* Politely and efficiently resolve a range of enquiries by phone and email for our residential and small business customers

* Resolve; payment, billing, pricing, product, metering or energy saving related queries

* Quickly resolve issues ‘first-time’, efficiently and to the customer’s satisfaction and in-line with our own service levels

* Recognise, identify and feedback trends in type and nature of customer queries.

SKILLS & EXPERIENCE

* 1-2 years U.K. based Customer Care Representative experience within an existing provider of gas and electricity to U.K. households and small businesses

* Excellent problem-solving skills

* Ability to meet and deliver deadlines and Service Level targets and expectations

* Excellent interpersonal and communication skills, both verbal and written

* Highly customer centric in approach to work and in managing workload and understanding impact on the customer and the service when prioritising work

* Ability to thrive in a fast-paced, dynamic company

* A team player

* A genuine belief and pride that excellent customer care really matters and makes a difference to both companies and customers alike