Claims Coordinator u00a318-u00a320k pa

  • Company:
    Buchanan and London
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
  • Posted:
    1 week ago
  • Category:

Full Time Southampton Posted 7 months ago WebsiteOur Client is one of the Leading Claims company`s in the UK !
This is a Fantastic Opportunity to join a company with Excellent Benefits and Progression / Wage up to 20 k Basic
Job Purpose:
To undertake the setting up of new claims, coordination of appointments for field staff nationwide. Administrative tasks within the office such as purchase orders and managing office maintenance.
Duties and Responsibilities:
The role holder will be required to:Set up New Claims on the electronic claims system
First contact to Policyholders on behalf of our clients
Arrange and book appointments on behalf of the field staff within Service Level Agreements (SLA)
Coordinate visits and appointments to ensure best use of resource and money
Maintain documentation such as spreadsheets to ensure compliance with our client requirement
Allocation of work to the Field Team and Claims Handlers throughout the day
Assisting Claims Handlers when required
Maintaining control and purchase of office supplies
Maintaining control of Office maintenance needs
Welcome visitors to the office
Maintain a high level of personal competence
Adhere to Company systems and procedures
Actively promote the principle of Treating Customer Fairly
Respond to requests and tasks set by the Team Leader or Customer Service Manager
Undertake any other tasks that are reasonably assigned to you from time to time
The above is not an exhaustive list and may change with the overall business objectives of the Company.
Skills & Experience:
This position would suit someone with:Organisational Skills
Numeracy and Literacy Skills
Excellent Telephone Skills
Excellent Articulation and Communication Skills
Experience and Understanding of Customer Service
Excellent Computer Literacy
Flexibility and Adaptability
The ability to organise own workload
The ability to work in a fast paced and changing environment
Willingness to learn and progress