• Company:
    Parkside Recruitment
  • Location:
  • Salary:
    negotiable / Month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Customer Service

Recruiter Name:
Parkside Recruitment
Job Type:
Administration, Administrator
20,000 per annum
England, Surrey
Contract Type:
Date Posted:
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Administrator – Croydon – 20,000
I am currently recruiting for a large Funeral Plan organisation based in Croydon for a full time Administrator. The ideal candidate would have strong administration and good customer service experience.
Role outline
Administration, including processing plan applications and payments and producing member’s documents. Liaise with all external customers at the time of need, including Funeral directors and next of kin. Update database with all amendments, such as change of address etc. Liaise with colleagues to ensure correct information is up to date and communicated and latest information is provided. Process stock and literature requests for Agents, Funeral Directors, Will Writers and Sales Representatives.
All aspects of administration to support the Funeral Plan coordinators. Inputting data onto the database, filing, answering phones, dealing with customer queries and complaints, general office duties.
Allocation of funeral plans to Funeral Directors (FD). Agents submit plans to the administrative department, which are processed by the admin team and the forwarded to the plan allocation coordinator for allocation to the FD’s.
Customer compliance calls and customer services courtesy calls.
Lapse management comprising of contacting any client who has gone into arrears with their funeral insurance plan.
Key skills and Qualifications
Strong administrative skills
Excellent communication
Good IT skills
Organised and efficient systematic worker
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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